Ticket Operations & CRM Manager

  • Portland Hearts of Pine
  • Portland, ME, USA
  • 05 May, 2024
Full time Leadership & Management Ticketing

Job Description

We are seeking a highly motivated and results-driven Ticket Operations & CRM Manager to join our team. He/she will lead all aspects of ticket and box office operations for events occurring at the sporting facility as well as managing our internal CRM processes for operational efficiency. 
 
This position will work in close collaboration with the entire organization to ensure cohesion and synergy, especially regarding ticket sales. A strong focus on ticketing systems, manifest creation, and the proven ability to operate independently are essential. 

RESPONSIBILITIES
●        Manage all ticket operations processes, including but not limited to: event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.
●        Collaborate with internal and external stakeholders on event logistics, sales strategy, and execution of all related events
●        First point-of-contact for ticket sales representatives on event logistics and execution as well as external ticket partners and event promoters
●        Work with ticket provider (e.g. SeatGeek or similar) & USL support teams to troubleshoot system issues, event creation, reporting, etc.
●        Assist Finance team in reconciliation of all related events 
●        Manage access control systems for all related events
●        Maintain quality control on ticket database and all related events
●        Assist Ticket Sales department with form creation and data capture processes
●        Work with various integrated ticketing partners on operational builds
●        Maneuver large data sets to efficiently execute operational tasks
●        Develop and operate internal complimentary ticket program and processes
●        Act as liaison with soccer operations staff on player, team, and league tickets
●        Hire, train, and oversee all matchday ticket operations and box office staff
●        Perform general ticket sales duties if needed
●        Assemble various ticket sales reports
●        Prepare and submit league reports as needed
●        Ability to work as business needs require which may include long days, evenings,
weekends, occasional holidays, and travel if / when necessary.
●        Other duties as assigned

QUALIFICATIONS AND EXPERIENCE
●        Bachelor’s degree preferred
●        3+ years of ticket operations experience required
●        Ticketing platform (e.g. SeatGeek) experience required
●        General knowledge of CRM systems (e.g. Salesforce) required
●        Advanced Microsoft Excel skills strongly preferred
●        Excellent time management, organization, and customer service skills
●        Ability to work flexible hours, including evenings, weekends and holidays
●        Competitive nature and a contagious, positive attitude

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. What are your connections, if any, to Maine?

  2. Do you have prior ticket operations experience at a professional or college sports team?