Store Supervisor (Croydon Store)

  • Crystal Palace FC
  • Crystal Palace, London, UK
  • 02 May, 2024
Full time Leadership & Management Premier League

Job Description

Job Location       Crystal Palace FC Croydon Store, CR0 1TY

Contract Type   Full-time

Salary/ ROP        Competitive


Who we are:


We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.


We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.


About this role:

To support the retail operation at the Crystal Palace Store by supervising and working on the shop floor, ensuring merchandising display and product is maintaining the set standards, providing customer service and using the till system and restocking. In the event that the manager is not present, the supervisor will be expected to oversee the running of the store.



  • Managing the team on the shop floor providing customer service
  • Organising store operations and allocating responsibilities to personnel
  • Ensuring the store is complying with all safety guidelines
  • Inspecting the area of the store and resolve any issues that may arise


General Retail duties including:

  • Operating the till
  • Packing sales
  • Customer enquiries in person, phone and email
  • Stocking shelves where required
  • Pricing merchandise
  • Shirt printing of names and numbers
  • Working in the store rooms re-organising merchandise storage
  • Receiving deliveries into storage
  • Cash management
  • Other duties and responsibilities as required by line manager
  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

  • Previous relevant retail experience as a Supervisor/Team leader
  • 4 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above
  • Excellent verbal and written communication skills
  • An enthusiastic approach to all tasks
  • Ability to work to deadlines



  • Complimentary match day ticket
  • Reward and Discount Scheme through our Tech Scheme and Simple Health app
  • Health and Wellbeing benefit scheme
  • 20% Discount in our Retail Stores
  • Volunteering Day - 1 Workday off to support a charity of your choice.
  • Travel Season Ticket loan
  • Holiday allowance that increases every year of service



Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.


Reasonable Adjustment

If you require disability-related adjustments during the recruitment process, please contact (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.



Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a basic DBS check, as necessary.