Facilities Operations Manager

  • Chelsea FC
  • Chelsea, London, UK
  • 02 May, 2024
Full time Leadership & Management Premier League

Job Description


JOB TITLE: Facilities Operations Manager

DEPARTMENT: Facilities

REPORTING TO: Head of Facilities

JOB FUNCTION: Under the direction of the Head of Facilities manages the day-to-day soft services operations across all the clubs sites including direct management of the Helpdesk and Postal service team leaders as well as lead on the cleaning contract. Participates in the development, recommendation, and administration of department policies, procedures and processes in support of departmental operations..

Responds to enquiries and requests for service from internal stakeholders and supervises administrative services provided by the Helpdesk and Postal teams..

The post holder will need to have excellent prioritisation and planning skills as well as the ability to communicate to various stakeholders across the business.  They shall ensure a consistent and high-level of service through the development of an excellent relationship with all stakeholders and our outsourced suppliers.

 In this facilities management role you will have the ability to make an immediate impact and have the opportunity to support the wider team to manage the clubs facilities services.



LOCATION: Stamford Bridge (with travel to Cobham Training Ground and Kingsmeadow Stadium)

CONTRACT: Permanent, 40 hours any 5 of 7

PLAY YOUR PART (Main Responsibilities):

  • Strong focus and knowledge on soft services and experience in hard services delivery
  • Direct management of the Helpdesk and Postal Teams
  • Ensure all building facilities adhere to proper safety standards and cleaning procedures
  • Lead on the waste management across all sites with a strong focus on recycling
  • Conduct and organise pre matchday inspections to ensure first class delivery on matchday
  • Grow good working relationships with users, colleagues & stakeholders, driving a positive customer service agenda
  • Housekeeping of our CAFM system (MRI Evolution)
  • Managing financial budgets and build annual budgets, supporting the Head of Facilities manage the departments budget
  • Procurement and overall support of company compliance
  • Ownership of all reactive and planned maintenance activities relating to the soft services delivery and ensure they are carried out in line with the appropriate compliant requirements
  • Maintaining our Contractor Management System
  • Ensure that our sites all comply with legislative requirements
  • Lead of Projects as directed by the Head of Facilities
  • Produce timely and appropriate reports on areas of responsibility


DO THE RIGHT THING (Our Expectations):

  • To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
  • To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
  • To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
  • To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
  • To report any misconduct or suspected misconduct to the HR Department 

HERE TO WIN (Measures of Performance): 

  • Drive overall KPI delivery across the team / contracts – clear SLA’s, KPIs and measurement
  • Establishing and maintaining supplier / stakeholder relationships
  • Ensuring the CAFM System is managed with a focus on managing overdue tasks as well as asset / location verification
  • Issue resolution both internally and externally and involving stakeholders 

PROUD TO BE CHELSEA (Person Specification): 


  • IWFM Level 4 or Equivalent (Preferable)
  • Good Leadership skills and/or professional qualification
  • IOSH qualified or Equivalent (Preferable)
  • Excellent knowledge of Word, Excel, Outlook and general IT
  • Customer Service focused
  • Exceptional Communication Skills


  • 5 or more years experience in Facilities Management including tactical management of soft services and improvement in standards
  • Experience working with MRI Evolution or similar System
  • Able to work on own initiative
  • Organised, able to prioritise and deliver within high-pressure environments
  • Ability to meet tight deadlines
  • Experience working in a fast-changing environment
  • Excellent communication skills
  • Skilled at developing people through the organisation and prioritising engagement with a small team / indirect reports to deliver improvement 

Skills and Behaviours:

  • Skilled in use of Word, Excel, Outlook and Internet/Intranet
  • Excellent Communication skills
  • Excellent Customer Service skills
  • Excellent organisation skills
  • Excellent relationship development skills
  • Ability to prioritise work loads
  • Experience working on MRI Evolution (or similar) System
  • Able to work quickly and efficiently whilst maintaining professionalism and good humour
  • Must be able to work home matchdays evenings and weekends

 Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.