Hospitality Sales and Business Solutions Specialist

  • UEFA
  • Nyon, Switzerland
  • 17 May, 2024
Full time Business & Commercial Hospitality Sales

Job Description

Job information
Division / Unit: UEFA Events SA / Hospitality Sales & Marketing
Contract type: Permanent
Start date: 01.07.2024
Location: Nyon

Main goal
The Hospitality Sales and Business Solutions Specialist leads IT and digital marketing projects and is actively involved in sales administration for UEFA's official hospitality programmes, including for the men’s UEFA Champions League final, UEFA Europa League final and EURO.

Key responsibilities
Technology/IT solutions
- Configuring the ticketing and hospitality system
- Leading IT projects related to the online hospitality sales system (API integration, CRM implementation)
- Supporting the selection of new suppliers
- Drafting specifications documents
- Converting business needs into user stories
- Following up on new system developments and tests

Digital marketing
- Running digital campaigns (newsletters, online advertising)
- Supporting website design and development
- Managing web content
- Managing digital agencies
- Proposing creative ideas for online marketing

Hospitality sales
- Liaising with internal and external stakeholders to set up sales for new competitions, organising contracts, terms and conditions, sales agents
- Following well-established sales and due diligence processes
- Administering sales in the back office of the ticketing system
- Managing incoming enquiries and sales leads
- Providing customer service to hospitality clients

Experience required:
- from 4 to 6 years / Working in an international environment, in a business role with a strong focus on IT and digital marketing
- from 1 to 3 years / In a client-facing role

- Bachelor's Business administration, IT or digital marketing

- English / Proficient

Additional requirements:
- Adobe Creative Suite / Advanced
- CRM / Basic
- MS Excel / Proficient
- MS Outlook / Advanced
- MS PowerPoint / Advanced
- MS Word / Advanced
- Tableau / Intermediate
- Project Management / Proficient
- - Versatile
- Client-oriented
- Process-driven
- Strong business ethics
- Knowledge of IT tools and business software (any ticketing system, ERP, CRM, CMS)
- Basic knowledge of programming languages such as HMTL, CSS or SQL