Coordinator - Ticket Operations

  • Charlotte FC
  • Charlotte, NC, USA
  • 18 May, 2024
Full time Coordinator MLS

Job Description

Position:                                 Ticket Operations Coordinator
Department:                           Ticket Operations
Reporting Relationship:       Reports to the Ticket Operations Sr. Manager
Status:                                    Full-Time (Exempt)
 
About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.
 
Summary
The Ticket Operations Coordinator position is primarily responsible for assisting in the management of the Charlotte FC ticketing system and assisting with the oversight of the box office on a daily and event day basis.  The ideal candidate has a proven experience in ticket operations and a strong desire to provide the very best customer service.
 
Primary Responsibilities
  • Assist in creating manifests, events, plans and price codes for all Charlotte FC and Crown Legacy FC events.
  • Serve as primary point of contact for all Crown Legacy FC Ticket Operation needs.
  • Recruit, hire, train, and supervise Ticket Operations and Service Interns
  • Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of sales is done in a timely manner.
  • Work with internal departments to fulfill match day parking needs for internal and third-party stakeholders on match day.
  • Main Ticket Office contact for ADA related needs
  • Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
  • Serves as lead in the recruitment of all Ticket Operations game day staff.
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
  • Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
  • Administrative duties including filing, answering phones, and providing support to the Ticketing department.
  • Other duties as assigned by the Director and/or Manager of Ticket Operations.
 
Minimum Qualifications
  • Bachelor’s degree.
  • At least 2 years of ticket operations experience.
  • Experience in building events, plans and price codes on digital ticketing system.
  • Must be flexible to work evenings and/or weekends and all Charlotte FC events, including events held on weekends, nights, and holidays.
  • Must be detail-oriented and must be able to multi-task while managing time successfully.
  • Must pass pre-employment screens.
 
Preferred Qualifications
  • Preferred experience with Archtics, TM Host ticketing systems, TM Painter, as well as the TMone online portal.
  • English/Spanish bilingual.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.