Analyst, Business Intelligence

  • Vancouver Whitecaps FC
  • Hybrid (Vancouver, BC, Canada)
  • 19 May, 2024
Full time Business & Commercial Scout / Analyst

Job Description

Position Title: Analyst, Business Intelligence

Location: 788 Beatty Street, Vancouver, BC V6B 2M1

Terms: Full-time, Permanent 

Reports to: Director, Business Intelligence


Vancouver Whitecaps FC is looking for a new team member to join our Business Intelligence department in the position of Analyst, Business Intelligence.


The Analyst, Business Intelligence will be responsible for utilizing statistical methods and data visualization techniques to analyze complex datasets, identify trends, patterns, and insights, and provide actionable recommendations to stakeholders.


Specific Job Duties include, but are not limited to:


  • Development and validation of statistical models to provide key business insights such as ticket sales forecasts
  • Prepare reports and dashboards using BI/visualization tools that effectively communicate trends, patterns, and predications using relevant data
  • Lead regularly scheduled insight meetings with department stakeholders to share findings and recommendations
  • Collaborates with and gathers critical information from other departmental stakeholders to anticipate data analysis requirements and recommend plus implement solutions
  • Monitor and maintain data quality and data hygiene across multiple platforms
  • Project management and analytics support of the Business Intelligence & CRM department strategy in support the club’s overarching business plan
  • Creating, optimizing and managing complex SQL queries and views
  • Creation and management of automated data export workflows
  • Design, programming and execution of fan surveys and data collection
  • Perform ad-hoc analysis and additional duties as needed
  • Effectively represents the Business Intelligence team both internally and externally



In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the successful candidate will have degrees of demonstrated skills and experience as follows: 


  • Must be legally authorized to work in Canada
  • 2-3 years of data analytics experience in a corporate setting is preferred
  • A combination of experience and education will be considered
  • Proficiency with Tableau and/or PowerBI
  • Proficiency with building statistical models
  • Proficiency with SQL
  • Proficiency with Microsoft Excel , Microsoft Office suite and virtual meeting platforms (MS Teams, Zoom)
  • Excellent written and oral communication skills
  • Experience with Salesforce Marketing Cloud is an asset
  • Experience with CRM software (Salesforce/Microsoft Dynamics) is an asset
  • Experience with survey programming is an asset
  • Ability to work non-standard work week, including early mornings, evenings, weekends, holidays


The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.


In addition to its two professional men’s teams, the Club is proud to be one of the first two founding teams for a new professional women’s league in Canada, which will be launched in the year 2025.  We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.


In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.


Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department. 


We thank all applicants for their interest, however, only those selected for further consideration will be contacted.   


No recruiters or agencies, please.