Premier Suite Sales Executive

  • Bolton Wanderers Football Club
  • Bolton, UK
  • 16 May, 2024
Full time EFL Sales

Job Description

About The Role
Role Purpose
To achieve sales targets as outlined by the Head of Sales, primarily to increase the profitability and room occupancy of the Premier Suite, ensuring the highest standards of the client journey are achieved.  Working with the team to ensure all incoming enquiries are dealt with promptly.
Main Areas of Responsibility
  • To handle all incoming enquiries in accordance with company standards, primarily focusing on the Premier Suite but also supporting with general enquiries as and when required, dependent on business needs and as requested by the Head of Sales.
  • Maximise sales at every opportunity, paying particular attention or Premier Suite enquiries.
  • To play an active part in creating and carrying out sales strategies for the Premier Suite, communicating at and contributing to the weekly strategy meeting.
  • Build strong client relationships to ensure repeat business.
  • Complete show rounds in a professional manner, gaining the most from the clients visit.
  • Proactively chase all lost and cancelled business.
  • Convert tentative bookings/enquiries to contracted stage, working to ensure zero fall out of existing business.
  • To ensure that post event calls are made.
  • To have full and up-to-date knowledge of the Venue products and services.
  • To work closely with the Hotel Reservations Team to manage all conference and banqueting bedrooms and rates.
  • Handle customer comments, including complaints, promptly and professionally, demonstrating genuine care and concern under the guidance of your line manager.
  • To co-operate and communicate with your colleagues, supervisors, head of departments and management team to ensure effective department teamwork and high morale.
  • To ensure full maximisation of opportunities on sales conversion days.
  • To complete daily tasks to monitor all enquiries and track conversions each day.
General Responsibilities
  • Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
  • Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Sales.
  • Treat all colleagues as customers ensuring respectful, positive outcomes across all communications.
  • Adhere to and abide by all BWFC policies, procedures and guidelines, especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
About The Candidate
Essential Requirements
  • Previous experience in a sales role.
Knowledge, Skills and Qualities
  • IT literate, a good communicator in all forms.
  • Excellent customer service skills.
  • Resilience and problem solving attitude.
  • Strong organisational skills.
  • Ability to effectively prioritise work.
  • Attention to detail.
  • Passion for hospitality.
Desirable Requirements
  • Previous experience in a hospitality sales role.
  • IVvy training is preferred however full training will be provided.
About The Club
As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.
Following the acquisition of the club in 2019, Football Ventures (Whites) Ltd owns Bolton Wanderers as well as Bolton Stadium Hotel and stewardship of Football Ventures is working towards an exciting and sustainable future.  We pride ourselves on doing things differently, with ambitious plans to progress the club in a pragmatic, authentic and inclusive way.
As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.  BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.