Ticketing & Hospitality Systems Administrator

  • Leeds United FC
  • Leeds, UK
  • 02 May, 2024
Full time Hospitality Premier League Ticketing

Job Description

Work for Leeds United

An exciting job opportunity has arisen at Leeds United FC for a Ticketing & Hospitality System Administrator based at our stunning Elland Road Stadium. 

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football's great theatres and is 'the only place for us' ever since.

Everyone at Leeds United is dedicated to working as one team and to be the best we can be. Come be part of our fabulous team as we March on Together. 

This role will be responsible for utilising the functionality with the SeatGeek ticketing system, ensuring continued development as well as the coordination of system testing and implementation of new system features to maximise sales and revenue opportunities whilst ensuring a seamless online user experience. 

The role will aim to: 

  • Ensure the Club remains at the forefront of technical advances in ticket sales through back office and online including customer journey.
  • Develop ultimate utilisation of all functionality within the SeatGeek ticketing platform to maximise sales and revenue opportunities.
  • Maximise efficiency and reduce costs for the overall ticketing business.
  • Implement the latest SeatGeek functionality to drive the ultimate fan experience and to make the
    process of purchasing tickets the easiest it can be for both online and back-office sales.

Some of the main duties would include: 

  • Manage and assist with the set-up of all fixtures and events in the ticketing system.
  • Maintain the ticketing and hospitality system for all fixtures and events at Elland Road
  • Input into the ticketing and hospitality strategy and oversee the implementation of the system elements of the strategy.
  • Work with the ticketing product owner to map out the system developments in line with the agreed strategy and departmental objectives.
  • To maximise the Clubs commercial and cross-sell opportunity and generate sales proactively.
  • Undertake system led processes such as ballot applications, auto renewals, cup schemes in an
    effective and efficient manner.
  • To oversee and plan any ticketing system training and development needs on behalf of the Ticketing and Hospitality team.
  • Manage and log any cases with the SeatGeek helpdesk.
  • Develop and maintain the whole online ticketing customer journey for general admission and hospitality ticket sales.
  • Understand departmental objectives to create a roadmap of product development that delivers against this whilst being aligned to wider product strategies.
  • Manage the testing and implementation process of new ticketing functionality. Test and experiment with all new digital technologies that may further enhance the fan experience and / or online revenue generation across all ticketing and hospitality inventory.
  • To prepare regular Ticketing and Hospitality reports and analysis.
  • Explore all SeatGeek functionality to ensure that we are using the platform to it’s full potential.
  • Develop strong relationships with internal and external stakeholders to become a trusted champion within the business.
  • Liaise with other clubs and other key industry colleagues to share knowledge and best practise with a view to implementing any good practise within our club.
  • Note: The above job description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club. 

The ideal candidate will also have:

  • Significant experience and/or knowledge of working with the following ticketing software company:
    o SeatGeek/SRO/Unify
  • Significant experience and/or knowledge of working with the following access control:
    o Skidata/Handshake/Sweb
  • Interest in football / sports industry
  • A general interest in wider computer, hardware and software

Ideal behaviours we look for in team members include:

  • Strong project management, planning and organisational skills.
  • Proven experience and knowledge of ticketing venue sales systems within a sports or venue
    environment in a ‘ticketing’ based role.
  • Competent in working with complex systems and processes to improve ways of working.
  • Background of working and interpreting data analytic tools along with a good understanding of technical systems
  • Excellent communication skills both written and verbal.
  • The ability to be calm, composed and to thrive under pressure with resilience and the ability to
    always maintain professionalism and a calm demeanour.
  • Be able to make sound judgement calls and manage competing priorities.
  • Ability to work collaboratively as part of a team and with external stakeholders.
  • Ability to problem solve effectively, demonstrate resilience when faced with challenges.
  • Computer skills not limited but must include:
    - Advanced user Microsoft Office, especially Microsoft Excel
    - Intermediate HTML skills
    - Basic understanding of how to edit documents within the ticketing system such as confirmation emails or other such documents.
    - Good understanding of how the ticketing system integrates into the access control system

• The ability to be able to analyse all system processes within ticketing and hospitality to improve maximum efficiency. 

Equality & Diversity Statement:

As we are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, we welcome all applications. We want everyone to feel valued and included in the football community and to achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate 

Safeguarding & Recruitment Statement: 

Leeds United FC are committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expect all staff to share this commitment. All staff, whatever their role will receive safeguarding training and will be expected to champion the culture of ‘safeguarding is everybody’s responsibility.’