Ticket Operations UWEP Internship - Summer 2024

  • United Soccer League
  • Tampa, FL, USA
  • 01 Apr, 2024
Intern Ticketing

Job Description

USL Work Experience Program 
Job Title: Ticket Operations UWEP
Position Type: Internship - For College Credit Hours Only  
Semester: Summer 2024 
Location: Remote 
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the United States, the USL is the first and only soccer organization in the United States to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: USL Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth.
Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."
Program Purpose
Under the direction and guidance of USL Executives and Leaders (mentors), the USL Work Experience Program (UWEP) provides students with the unique opportunity to gain practical sport management experience in a professional sports league setting. By working on various strategic projects and initiatives, UWEP participants will gain hands on experience with league staff as well as member teams.
Participants are tasked with and responsible for partnering within a specialized department but will interact with all league departments across the organization including business development, digital, club services, analytics, and more; with the ultimate goal of providing students with well-rounded practical work experience in sports. 
Position Purpose
The Ticket Operations UWEP supports the Ticketing department by assisting with the generation and analysis of numerous reports that have a direct impact on overall league and team revenue. The Participant will assume an integral role in the assistance of USL Ticketing Operations Staff in supporting USL Clubs. 
Duties and Responsibilities
Specific duties include, but are not limited to:

  • Support USL Ticketing Staff in administration of Tickets.com and SeatGeek ticketing systems:
  • Event and Package setup and configuration.
  • Pricing Strategies and implementation.
  • Assisted with marketing data capture through ticketing platform for teams.
  • Participate on weekly ticketing support calls with teams.
  • Revenue Database Management: Collection and implementation of all ticketing, corporate sales, and consumer products revenue data with comparison of team information through the portal system and excel spreadsheets.
  • Conference Calls: Assist on all sales generation conference calls with the league, create new tasks and topics for the teams to discuss and note preparation during the call for minutes and recap.
  • Collaborate with other departments and operational areas as requested.
  • Assist other departments and operational areas as requested to provide a well-rounded overview of working in sports.
  • Participants must be working towards a bachelor’s or master’s degree in a related field and/or training and must certify that they are able to receive college course credit from an accredited college or university for their participation.
  • Solid computer skills and proficiency with MS Word, Excel, PowerPoint, Outlook are a must.
  • Excellent verbal and written communication skills are required. 
  • Positive attitude and strong work ethic are a must. Must have a “team-first” mentality with an eagerness to learn. 
  • Should be extremely organized and detail oriented, with a focus on quality and consistency. 
  • While completing the USL Work Experience Program remotely, participants must have access to a computer or laptop with reliable internet connection. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you able to receive college course credit from an accredited college or university for your participation in the Work Experience Program?

  2. What days & hours would you be able to participate in the Work Experience Program?

  3. Approximately how many hours per week would you like to participate in the Work Experience Program?

  4. Do you have access to a computer/laptop with reliable internet access?

  5. Are you legally authorized to work in the United States for our Company?

  6. Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?