Ticket Operations Manager

  • Rhode Island FC
  • Pawtucket, RI, USA
  • 30 Mar, 2024
Full time Leadership & Management Ticketing

Job Description

The Ticket Operations Manager will be responsible for all aspects of ticket operations for Rhode Island FC events and eventually oversight of non-RIFC events in the Club’s stadium currently under construction. The position requires a highly organized and detail-oriented professional who oversees the planning and execution of RIFC ticket operations and efficiently and effectively supports ticket transactions and the customer ticket purchasing experience. The role is responsible for overseeing administrative, technical, and customer service duties, ensuring excellent, efficient, and professional ticketing and sales services to all guests.

Duties and Responsibilities Specific duties include, but are not limited to:
• Oversee and manage the building of all game events, pricing, offers, ticket inventory, collection of ticket revenue, and processing and fulfillment of tickets.
• Continuously work with RIFC’s ticket partner to improve back office and customer experience with ticketing products and technology.
• Oversee and support data tracking and reporting related to ticket sales and accounts.
• Work in partnership with Accounting/Finance, Sales, and Leadership Team to develop effective organizational ticket sales reports/trackers.
• Handle customer service issues on game nights. • Oversee financial reconciliation in regard to daily reporting, monthly reporting, and event settlement.
• Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel • Support Sales and Service staff with order processing and payments.
• Help manage the CRM database • Other duties as assigned.

Qualifications:
• Bachelor’s degree. 
• 3-5 years of related work experience, primarily in ticket operations. 
• Extensive ticketing experience in the entertainment/sports industry • Experience and working knowledge of ticketing systems and applications 
• Excellent interpersonal skills and superior verbal and written communication skills; able to professionally communicate and interact with all levels of management. 
• Skilled problem solver, using techniques and data. 
• High proficiency with Microsoft Excel. 
• Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment. 
• Possess excellent customer service, organization, and computer skills 
• Must have strong initiative and work ethic and be able to function without supervision. 
• Work quickly and accurately under pressure. 
• Must have U.S. work authorization. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. When could you start this role?

  2. What ticketing platforms are you proficient with? For example, SeatGeek, TDC, Ticketmaster

  3. How many years of ticket operations experience for a sports team or league do you currently have?

  4. Are you legally authorized to work in the United States?

  5. What is your salary expectation for this position (Proving a range is required)?

  6. This position is a full-time, in-person role at our Pawtucket, Rhode Island offices. If selected for this position, when could you begin employment?