Account Manager, Premium Service

  • Angel City FC
  • Santa Monica, CA, USA
  • 30 Mar, 2024
Full time Account Management Leadership & Management

Job Description

Angel City is building a world-class organization to support its ambitions to redefine sports and entertainment. 

We aspire to be a global brand to have the most significant impact, drive the largest awareness, and deliver returns from our soccer club and beyond. We lead with purpose and passion, building a new type of company and a new type of club. 

We do this together - we are stronger together, have more impact together, and have more fun together!

Angel City is looking for an Account Manager, Premium Service, to support the growth of Angel City FC’s fan base and ticketing department. Providing thoughtful, strategic servicing to our Season Ticket Members and fans is paramount to Angel City’s success. This role will report to the Manager of Premium Service.

Responsibilities:
  • Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and referrals
  • Build relationships and provide best-in-class service to your book of Premium Season Ticket Members
  • Drive a solutions-oriented culture by implementing positive leadership behavior
  • Proactively engage the enthusiastic base of Premium Season Ticket Members; oversee new customer onboarding and education
  • Execute Season Ticket Member touchpoint campaigns and benefits programs
  • Generate new and add-on sales through your book of Premium Season Ticket Members and the connections you build with the community
  • Create exceptional, memorable experiences for Season Ticket Members through game-day opportunities and events
  • Host client meetings and potential client presentations on a regular basis; attend team, community, and other events for the purpose of maximizing client relationships
  • Develop and enhance relationships with key stakeholders, actively manage their expectations, and monitor satisfaction levels
  • Perform game day responsibilities, including entertaining clients and prospects, as well as working ticket booths and tables

Requirements:
A minimum of three years working in ticketing and service, preferably within professional sports, luxury, or hospitality
  • Experience managing daily, monthly, and annual expectations
  • Ability to work non-traditional hours, including weekends and holidays
  • Proven track record of high-level, quantitative service success
  • Strong communication skills, including written, verbal, and interpersonal
  • Knowledge of Microsoft Office applications
  • Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL
  • Excellent interpersonal and communication skills
  • Ability to anticipate, respond to, and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner
  • Ideal to have knowledge and proficiency in Archtics, Salesforce, and Tableau

ACFC Perks & Benefits
  • Fully funded comprehensive medical, dental, and vision coverage
  • 401K plan
  • Flexible PTO policy  
  • Paid Parental Leave
  • Cell Phone reimbursement
  • Dog-Friendly HQ in Santa Monica
  • Complimentary tickets to home games
  • Bi-annual performance reviews

Compensation
In addition to the benefits above, this role has a pay of $66,560 plus commission.