Account Executive - Group Sales

  • Charlotte FC
  • Charlotte, NC, USA
  • 14 Apr, 2024
Full time Account Management MLS Sales

Job Description

Position:                                             Group Sales Account Executive (Bilingual) 

Department:                                      Ticket Sales & Services

Reporting Relationship:                   Reports to the Group Sales Manager

Status:                                                  Full-Time (Exempt)

Compensation                                    Base salary plus commission



Charlotte FC played its inaugural season in Major League Soccer in 2022. The club set a MLS attendance record in its opening game with over 74,000 spectators in Bank of America Stadium and has been at the top of MLS in attendance throughout its first two seasons. The club has a fully funded player development pathway that is tasked with identifying and developing professional players from across the Carolinas and beyond to play in Major League Soccer (MLS).


Position Summary:

The Group Sales Account Executive position will be responsible for maximizing group sales revenue, meeting set sales goals and metric expectations, and building a pipeline of prospective clients by networking to establish authentic business relationships.


Primary Responsibilities:

  • Drive Revenue for Charlotte FC Ticket Sales through various Group Ticket initiatives.
  • Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, youth soccer teams, etc.
  • Produce a high volume of outbound calls to communicate group ticket opportunities.
  • Provide solutions to prospects considering a group outing with a persistent and positive attitude.
  • Generate sales through cold calling, referral gathering, networking, and appointment setting.
  • Develop and maintain relationships with B2B and B2C buyers and organizations.
  • Attend youth soccer tournaments, grassroots marketing efforts and home games throughout the season to connect with current and potential ticket buyers.
  • Represent Charlotte FC in various community events, club promotions and charity functions.
  • Matchday Responsibilities will be executing matchday experiences, client visits, and assisting other departments as needed.
  • Assist with selling single game tickets and securing Season Ticket Membership deposits.


Sales & Service Responsibilities:

  • Provide best-in-class customer service to all prospects and clients.
  • Update customer records in CRM to document all appropriate details and information.
  • Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
  • Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunities.


Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office.
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Administrative duties including filing, answering phones, and providing support to other departments as needed.
  • Other duties as assigned by Department Leadership.


Minimum Qualifications

  • At least 1 year of ticket sales experience at the collegiate or professional level.
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays.
  • Must pass pre-employment screens.
  • Bilingual (English/Spanish)


Preferred Qualifications

  • Experience with Microsoft Dynamics CRM and Archtics ticketing system.
  • Passion for the growing soccer in America, MLS, and Charlotte FC preferred.


Essential Functions

  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication skills with a focus on motivating and innovating.
  • Works well under pressure while maintaining a positive attitude.
  • Must be a team player, reliable, and dependable.
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment.
  • Must maintain complete confidentiality of privileged, and/or sensitive information.
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.
  • Must be able to multi-task while managing time successfully.


Physical Requirements

  • Sitting at desk and computer for long periods of time.
  • Standing for extended periods of time.
  • Must be able to lift 15 pounds at a time.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.