At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
Reports To: TOCA Leagues Manager
Location: Bedford Heights, OH
Compensation: Competitive hourly pay with bonus opportunities
Benefits: Health, Vision, Dental, 401K, and Paid Time Off
We are seeking an experienced and dynamic Leagues Coordinator for the TOCA Soccer Training Facility who will assist the soccer leagues experience ensuring its smooth operation and success. Leagues are a vital part of building a thriving business and community. Through league play we give soccer aficionados the opportunity to extend their playing days for as long as their legs can carry them and create a community for anyone that shares our passion for the game. This is an opportunity to join a department within an evolving and innovative soccer training facility and contribute to the growth and experience of the local soccer community of all ages. A successful candidate in this role is passionate about sports, can take ownership of the leagues experience through a welcome and engaging environment, provide high quality food and beverage offerings, and create a fun and safe place to play.
Role Scope & Responsibilities:
Community Marketing & Sales Enablement (40% of role scope):
- Assist in the promotion and marketing of the soccer leagues, attracting new teams and partnerships.
- Collaborate with marketing teams to develop and distribute league-related content.
- Maintain strong working knowledge of the soccer community and trends.
- Partner with the TOCA Leagues Manager to uphold the league's budget, including revenue, expenses, and financial reports.
- Utilize CSAT, NPS, and Birdeye Reviews to retain and grow existing team registrations.
- Recommend opportunities for cost savings and revenue generation.
- Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
- Collect and manage player registration fees and sponsorships.
- Prepare regular reports on league performance, participation, and feedback.
League Operations (50% of role scope):
- Assist in the planning, organization, and execution of soccer leagues, tournaments, and events.
- Ensure a fair and balanced competition structure, including compliance with rules, regulations, and policies.
- Oversee the reservation and maintenance of playing fields, ensuring they meet safety and quality standards.
- Collaborate with the TOCA Leagues Manager in sustaining a clean, organized, well-maintained center.
- Complete weekly Game Experience Reviews on Leagues performance.
- Assist with league schedules, fixtures, and game-day logistics.
- Coordinate with teams, referees, and Leagues Manager to ensure matches run smoothly.
- Address scheduling conflicts and reschedule matches when necessary.
- Manage player registration, including registration deadlines, fees, and waivers.
- Track player rosters and enrollments.
- Assist Leagues Manager with player and team inquiries and concerns.
- Oversee match day operations, including field set-up, referee coordination, and ensuring a safe and enjoyable environment.
- Address any incidents or disputes that may arise during matches.
- Uphold safety protocols and emergency action plans, including addressing injuries and accidents with appropriate personnel.
Leadership & Team Development (10% of role scope):
- Assist with hiring and scheduling referees, ensuring they are qualified and available for league matches.
- Ensure compliance with league rules and regulations.
- Maintain open communication with league participants, team managers, and stakeholders.
- Address inquiries, concerns, and feedback promptly and professionally.
- Uphold a best-in-class Leagues experience focused on fun and community.
- Support high food and beverage service quality standards by monitoring healthy and safety compliance and regulations.
- Manage food and beverage inventory levels to ensure adequate supply and minimizing waste.
- Partner with internal stakeholders to recommend food and beverage options that cater to the preferences of our guests.
- Communicate league updates, match results, and announcements to teams, coaches, and referees.
- Foster strong relationships with league partners, including team representatives and referees.
- Champion and uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
- Work with the Leagues Manager to create and maintain a unified culture as well as a high level of staff engagement throughout the center.
Qualifications & Experience:
- Prior experience in league management, sports administration, or event coordination
- Bachelor's degree in Business Administration, Management, or equivalent experience.
- Strong knowledge of soccer rules and regulations.
- Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
- Excellent organizational and scheduling abilities.
- Availability for full-time work during non-traditional hours, including late evenings, weekends, and holidays.
- Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
- Opportunity to assist a department in a dynamic and innovative soccer training facility.
- Contribution to the growth and development of local soccer talent and community engagement.
- Positive and supportive team culture that values continuous improvement and excellence.
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws