Head of Academy Player Care & DSO

  • Bolton Wanderers Football Club
  • Bolton, UK
  • 03 Feb, 2024
Full time Academy Leadership & Management Player Care/Liaison Officer Youth

Job Description

About The Role
This role is a dual role, 20 hours a week on Player Care and 20 hours a week on DSO duties.
Role Purpose
To ensure that all Academy players and staff play and work in a safe and secure environment and ensure everyone, including staff, volunteers and parents, understands their role in the safeguarding and welfare of young children.  The Head of Academy Player Care & DSO will sit as part of the Academy Management Team, assisting to reach the overall objectives of the Academy Performance Plan.
Key Responsibilities
Player Care
  • Ensure that all Player Care expectations and standards as defined by the EFL, Premier League and Auditors are met or exceeded.
  • Support the mental and emotional wellbeing of all Academy members, including staff, through training, awareness and response.
  • Ensure welfare needs are met for non-signed players, e.g. trialists, including accommodation, transport and initial introductions to the Academy.
  • Ensure player development plans are in place for all players to support their holistic development.
  • Plan and oversee the induction process, internal and external transition strategy for players and parents.
  • Monitor, support and deliver safeguarding/relevant training to staff, players and host families as required.
  • Maintain effective relationships with external partners and other clubs e.g. Police, Schools, FA, EFL and Local Authorities.
  • Manage and implement the accommodation strategy.
  • Develop and maintain effective relationships between the Academy, parents and host families to ensure Academy players have the necessary support to help them to meet their personal targets.
Tour and Transport Management
  • Ensure Academy tours comply with safeguarding legislation and guidelines, attend tournaments or be the home contact as required.
  • Ensure compliance of the League/Tour guidelines, making sure all necessary paperwork is in place, including consent forms, passports & immigration documents.
  • Carry our pre-visit risk assessments and attend Academy tours both in the UK and abroad as necessary.
Acting as Academy Designated Safeguarding Officer (DSO)
  • Be the safeguarding and welfare lead for the Academy.
  • Ensure that all safeguarding expectations and standards as defined by the League and Auditors are met or exceeded.
  • Advise on all safeguarding matters for BWFC Academy employees, volunteers and contractors.
  • Support all BWFC employees, volunteers and contractors in ongoing management of concerns and the recording and reporting of any issues using the appropriate documentation.
  • Ensure the Head of Safeguarding and where necessary, the Head of Academy and other Senior Management are fully informed and updated about the actions and progress on reported concerns.
  • Observe practice of colleagues when engaging with children, young people and vulnerable groups and act and record this appropriately.
  • Establish credibility and build positive relationships.
  • Manage enquiries or information requests from other agencies in relation to safeguarding concerns.
  • Liaise with relevant local agencies and consult with them on concerns raised and to decide whether to involve other external agencies as appropriate.
  • Attend all multi-disciplinary meetings on a weekly basis.
Managing Safeguarding Issues
  • Handle confidential information sensitively.
  • Empathise when dealing with individuals, remaining professional at all times, particularly in demanding situations.
  • Liaise with other members of the Safeguarding team on all aspects of player and participant welfare and good practice.
  • Receive and refer to the Head of Safeguarding, abuse and poor practice concerns and take action as necessary in accordance with Club/FA protocols and procedures and take any action as advertised by the statutory agencies.
  • Implement the Club, FA and League Safeguarding policies and procedures.
  • Maintain a case management system ensuring all referrals are logged and followed up appropriately.
  • Perform DBS risk assessment interviews where necessary.
Creating and Maintaining an Awareness of Safeguarding Issues
  • Maintain an in-depth understanding of the Club Safeguarding Policy and related procedures.
  • Assist with the ongoing development of Club Safeguarding Policies and related procedures.
  • Ensure the Club implement and adhere to the Club, FA and League Safeguarding Policy and related procedures.
  • Raise awareness of the Club, FA and League Safeguarding Policy and related procedures.
  • Attend any training courses as required and maintain own CPD.
  • Ensure self and others conduct themselves in a manner that adheres to, complies with and supports the Club's policies and procedures in accordance with, but not exclusive to, Health and Safety, Equality & Diversity, the League and Football Association.
  • Act upon concerns identified or raised and report them to an appropriate individual.
  • Drive and use company vehicles and personal equipment in accordance with Club and legal requirements.
  • Follow all BWFC security protocols.
  • Conduct self in a manner that demonstrates the Club's support and commitment to the equality of opportunity, diversity and inclusion.
  • Plan and manage equality and diversity training throughout the Academy.
  • Maintain equality throughout the organisation, ensuring organisational commitment to promoting the equality of opportunity, diversity and inclusion.
General Responsibilities
  • Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
  • Perform other duties as required, which are considered relevant to the post and to the objectives of the Group.
  • Treat all colleagues as customers ensuring respectful, positive outcomes across all communications.
  • Adhere to and abide by all BWFC policies, procedures and guidelines, especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
About The Candidate
Experience and Knowledge
  • Previous experience in a safeguarding role.
  • A recognised qualification in safeguarding children or equivalent.
  • Basic knowledge of roles and responsibilities of local statutory agencies, Social Services, Police and Local Safeguarding Board (LSCB).
  • Along with relevant experience, the post holder must possess excellent communication, organisational and administrative skills.
  • Customer focus: Develops and maintains knowledge of the needs of customers and focuses energy and efforts on meeting these needs.
  • Effective communication: Communicates confidently and effectively, orally and in writing.
  • Team working: Supports others in the achievement of their objectives.
  • Personal effectiveness: Develops effective plans to deliver optimum results within agreed timeframes, by the most cost effective route.
About The Club
As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.
Following the acquisition of the club in 2019, Football Ventures (Whites) Ltd owns Bolton Wanderers as well as Bolton Stadium Hotel and stewardship of Football Ventures is working towards an exciting and sustainable future.  We pride ourselves on doing things differently, with ambitious plans to progress the club in a pragmatic, authentic and inclusive way.
As an equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.  BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.