Disability Access Officer

  • Chelsea FC
  • Chelsea, London, UK
  • 01 Feb, 2024
Full time Equality, Diversity & Inclusion Premier League

Job Description


Job Title – Disability Access Officer (DAO)

Location – Stamford Bridge

Hours – Permanent – 35 hours a week (Any 5 of 7)


About Us:


As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.


Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!


What We’re Looking For:


Working closely with key internal stakeholders, this role will champion disabled supporters and visitors, drive innovation and change, and promote disability awareness and inclusion across the Club. 


Brief description and duties:


  • To be the Club’s appointed Disability Access Officer, as defined by the responsibilities set out in the Premier League guidance and for the purposes of UEFA Licensing.
  • To have a clear and precise understanding of all existing relevant legislation, guidelines, and best practice, including the Equality Act 2010 and the Accessible Stadia Guide.
  • To keep up to date with new legislation, good practice guidance, and innovation in the accessibility space.
  • To build relationships with the Chelsea FC’s disabled supporters, developing a collaborative approach to the improvement of facilities and services for disabled supporters and visitors.
  • Lead the consultation and on-going dialogue between all disabled people, associations, groups, and the Club.
  • To promote the needs of disabled people within the club and “champion” disability issues and highlight the business benefits of creating and maintaining an accessible stadium.
  • To work with the Operations team to ensure that the club and/or stadium undertakes regular professional access audits and develops an Access Statement.
  • To liaise with other club DAO’s, and external organisations such as Level Playing Field, CAFE, UEFA, Premier League (and other relevant organisations) and encourage the sharing of good practice solutions and relationship building.
  • To work with the club to develop and deliver on projects and initiatives as they relate to disability and inclusion.
  • To provide guidance to the ticket office on the policy and management of disabled persons tickets.
  • Participate in conferences / meetings between DAOs across other clubs, shadow visits at other stadiums and further events with training and networking purposes.
  • The DAO shall be present on match days (both at home and away) to act as a contact person for disabled fans, helping to improve their match day experience.


For home matches, tasks may include:


  • Coordination with other matchday club staff ahead of the match e.g. the Supporter Liaison Officer, the Safety Officer, Safeguarding lead.
  • Provision of relevant matchday information to the visiting team DAO, in good time ahead of the match.
  • Meeting the visiting team DAO before the match and supporting their requirements
  • Being available and contactable, before, during and after the match for any disabled fans queries and feedback.
  • Attend pre match safety briefings including those including Visiting Club Support staff.


For away games, tasks may include:


  • Contacting the away club DAO ahead of the match to collect all relevant matchday information.
  • Clarifying in good time the ticket allocation and policies for disabled fans.
  • Communication of all relevant matchday information on the club website, via newsletter and other media channels as early as possible ahead of the match.
  • Being available and contactable, before, during and after the match for any disabled fans queries and feedback.
  • Working with relevant club staff to organise away travel for disabled fans.
  • Meeting the home team DAO and joining pre match safety briefings.


Must Haves/qualified by demonstrable experience to the level required: 


  • An understanding of and a commitment to equality, diversity, and inclusion and how they relate to the DAO role and the wider club EDI strategy
  • Experience working or advocating for people with disabilities
  • Strong relationship management experience
  • Experience communicating well to a range of audiences, and using different mediums, with oral and written skills to a high standard
  • Ability to work under pressure, making judgement calls and manage competing priorities
  • An understanding of fan engagement and an ability to build rapport with fans
  • Knowledge of safeguarding children and vulnerable adults


Nice to haves:


  • Sound operational experience connected to major events. Knowledge of football stadiums and experience of working with football supporters is desirable
  • Experience working with under-represented groups or on topics related to ED&I would also be desirable


What We Offer:


Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.


Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.