Fan Experience Supervisor - Part-Time

  • Portland Timbers SC
  • Portland, OR, USA
  • 16 Feb, 2024
Part time Community Leadership & Management MLS

Job Description

Fan Experience Supervisor will ensure that the fan experience staff have the appropriate knowledge and skills to always provide a safe and enjoyable environment for fans and staff. Supervising small teams of fan experience attendants, perform general administrative duties, and serve as the liaison between the fan experience staff and fan experience administrative department.

Required Qualifications:
  • At least 2 years of related experience and/or training
  • Must be able to read, write and speak conversational English. Spanish is a plus
  • Proficient conflict resolution skills
  • Availability to commit work ALL Timbers/Thorns matches in addition to other scheduled stadium events 
  • An outgoing and friendly engaging personality 
  • The ability to work independently and be flexible in all positions 
  • Must meet company-grooming and appearance standards 
  • Must pass a background check
  • Weekend availability is essential
  • Coach and train Fan Experience staff to consistently perform their responsibilities
  • Serve as liaison between Fan Experience, administrative, and Security staff
  • Attend all supervisor meetings and briefings
  • Lead by example, implementing five-star service with all fan facing and staff interactions 
  • Help ensure contraband items do not enter the building
  • Distribute hand-outs before, during or after the event as needed
  • Monitoring designated area ensuring fan & staff conduct follows stadium policies. 
  • Perform crowd control functions during events as needed. 
  • Act as a member of the emergency evacuation team. 
  • Coordinating wheelchair escorts for special needs fans. 
  • Monitor parking lot and bike parking areas. 
  • Preform administrative tasks
  • Produce end of event report
  • Staff break rotations
  • Distribute & collect staff radios
  • Assist other supervisors when requested
  • Preform all Fan Experience staff required tasks in addition to any requests from Fan Experience and/or Events administrative staff
  • Perform other duties as assigned. 

Work Environment:
  • Comfortable in heavy crowd traffic and high noise levels
  • Willing to work in all types of weather, including rain, wind, and extreme heat and cold.
  • Ability to stand for extended periods of time (up to 8hrs)
  • Regularly walk up and down cement steps
*Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

What we offer:
  • Seasonal part-time hours
  • Paid training
  • Advancement opportunities
  • Gameday snacks provided
  • Uniform polo and light weight jacket provided
  • Opportunities to attend teammate appreciation events
  • Potential monthly bonuses
  • Discounts to concessions, team store & Adidas employee store
  • Complementary tickets
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you local to the Portland, Oregon & SW Washington area?

  2. On a scale of 1-10 how are your problem-solving skills and why?

  3. Are you available to work evenings, weekends, and holidays when necessary?

  4. How would you describe your leadership style?

  5. In less than 100 words, please give an example of a time when you used your leadership skills to help positively coach those you supervised.