Duty Officer

  • Watford FC Community Sport and Education Trust
  • Watford, UK
  • 12 Apr, 2024
Full time Administration Community EFL

Job Description

Duty Officer


Salary: £10.50 per hour

Hours: Full & Part Time Hours available in line with a 4 week rota 

Location: Meriden Community Centre

Centre opening times: Monday - Friday 8.30am - 10.00pm  

Saturday & Sunday  8.30am - 5.00pm

Contract: Permanent 

Closing date: 4th February 2024 

Interview date: TBC

Summary of your role:

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at The Meriden Community Centre. As a Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with centre customers and play a key role in developing the centre.

Your roles and responsibilities, but not limited to

You must have:

  • Proven work experience as a Duty Officer, Front Office representative or similar role
  • Proficiency in Microsoft Office Suite
  • Solid written and verbal communication skills
  • Excellent Customer service attitude and interpersonal and communication skills.
  • Ability to work collaboratively to build and facilitate strong internal relationships.
  • Able to work under pressure, prioritise workload and meet deadlines.
  • Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
  • Flexible approach to working hours
  • Understanding of the Trust’s commitment to EDI & Safeguarding

About us:

Watford Football Club’s Community Sports and Education Trust is a registered charity that has been proudly supporting people and communities for over thirty years, as originally established by Graham Taylor OBE and Sir Elton John. We continue this legacy today by engaging people of all ages and backgrounds through high-quality community-based initiatives and services.

Our Vision: Improving lives, enhancing communities.

Our Mission: Making a positive difference for all through sport, physical activity, and learning.

Our Values: To be honest, reliable, and trustworthy - Integrity. To be inclusive in all our decision-making - Inclusivity. To be bold and creative in the way we work - Innovation.

Our Culture: We are a values-based and vision-driven charity, who put our people and our beneficiaries at the heart of everything we do and why we do it.

Benefits of working for us:

  • Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
  • Friendly working environment
  • Employee Assistance Programme
  • Investors in People accreditation
  • Opportunity to benefit from a range of training and development opportunities
  • Free gym usage at our two Community Centres
  • Flexible working environment
  • Staff kit
  • 25 days of Annual Leave entitlement plus bank holidays
  • Trust pension scheme
  • Birthday leave
  • Milestone recognition awards
  • On-site parking available

Our commitment to you:

Equality, Diversity & Inclusion (EDI):

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.


We provide a safe and secure environment for all. We believe Safeguarding and promoting the welfare of children & adults is everyone responsibility. Everyone in the organisation has a role to play, to ensure that Trust policies, procedures and practices in regard to safeguarding are followed.

Application process:

 If you meet the qualifying criteria you will be sent a link to our application form. Please complete and return your application form to your initial application email. We will then consider your application.