Director, First Team Operations

  • New York City FC
  • Orangeburg, NY, USA
  • 18 May, 2024
Full time Leadership & Management MLS

Job Description

JOB TITLE: Director, 1st Team Operations   
REPORTING TO: VP, Sporting Operations + Strategy 
DIRECT REPORTS: Team Administrator; Player Care Coordinator; Head of Equipment Operations
LOCATION: CFA New York (Orangeburg, NY)

The Director of First Team Operations will be a key member of our soccer operations department, responsible for managing various aspects of the team’s day-to-day operations This position will collaborate closely with the Vice President Sporting Operations and Strategy, Coaching Staff, Human Performance, and other departments on the sorting side, to ensure the efficient functioning of the team and contribute to our overall success. 
Provide effective supervision and leadership to the team operations staff, player care, and equipment departments.
Player Logistics and Travel Management
  • Oversee the planning, coordination, and execution of 1st team travel, including flights, accommodations, ground transportation and meals. Including all pre-season, in-season and post-season travel.
  • Serve as the primary point of contact for players and soccer operations staff, ensuring clear, concise, and timely communication on a day-to-day basis.
  • Ensure all stakeholders are proactively communicated regarding all team planning and travel. Including travel documents and itineraries. 
  • Communicate and enforce the guidelines outlined in the MLS Operations & Competition Manuals and all subsidiary competitions, to ensure adherence by all relevant internal stakeholders.
Player Welfare and Support
  • Oversee player and staff welfare programs, including:
    • Efficient processes for player relocation, both incoming and outgoing
    • Player immigration needs and facilitate smooth onboarding procedures in collaboration with MLS
  • Act as a liaison between players, coaching staff and medical personnel
  • Address player needs and concerns in a timely and confidential manner. 
Team Facilities 
  • Manage day-to-day relationship with the training facilities team with what team schedules and needs are. Ensuring timely and efficient communication around teams needs. 
League Relations
  • Act as day-to-day contact with appropriate MLS league staff members and officials regarding various pertaining to 1st team players; including.
    • Travel Rules and Regulations
    • Player financial reporting 
    • Travel Logistics
  • Stay informed about League Rules, Regulations, and updates.
Game Day Operations
  • Lead all soccer operations during home games, including understanding stadium protocols, efficient credential management, and overseeing team/player/coach needs. 
  • Exceptional verbal and written communication and interpersonal skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent decision-making, and problem-solving skills.
  • Outstanding multitasking abilities and the capacity to manage multiple responsibilities concurrently while maintaining a keen attention to detail.
  • A proven ability to thrive in a collaborative team environment and build strong working relationships.
  • A requirement to travel, work on weekends, and accommodate extended hours as necessary to support team operations.
  • Excellent interpersonal and communication skills to effectively convey messages to colleagues, coaches, players, and parents. 
  • An independent, enthusiastic approach and proactive attitude. 
  • 8+ years' experience in a high-performance, elite soccer environment
  • Managerial experience
  • Sporting Director
  • Vice President Sporting Operations 
  • Human Performance Director
  • 1st Team Coaching and Support Staff
  • Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
  • Ability to work flexible hours, including evenings, weekends, and holidays, as necessary

This exempt position has an estimated annual base salary range of $90,000 to $110,000. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.

  • Excellent health, dental & vision insurance, with options to fit you and your family’s needs
  • Comprehensive and competitive benefit programs, including maternal & paternal leave
  • Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
  • Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
  • Four complementary tickets to every NYCFC home match
  • Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
  • A dynamic, ambitious, and fun work environment

At New York City Football Club (NYCFC), we are on a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs for the last seven consecutive seasons, winning the MLS Cup in 2021. Games are broadcast through MLS Season Pass, the unprecedented subscription service from Apple and Major League Soccer that will have every match of the MLS regular season, Audi MLS Cup Playoffs and Leagues Cup all in one place and with no blackouts. NYCFC’s combined 3.3 million social media following across Facebook, Instagram, TikTok and Twitter is the second-highest among MLS clubs. For more information, please visit: 
 New York City Football Club is also one of 11 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK, Espérance Sportive Troyes AC and Palermo FC among its sister clubs. 

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.

Job Questions:

  1. Are you legally authorized to work in the United States?

  2. Do you speak a second language? If yes, please indicate what language. If not, please type N/A.