Fulfilment Assistant (Casual)

  • West Bromwich Albion
  • West Bromwich, UK
  • 02 Dec, 2023
Casual E-Commerce EFL Equality, Diversity & Inclusion Health & Safety Logistics

Job Description

The role of the Fulfilment Assistant is to work as part of the warehouse team to ensure the efficient fulfilment of online orders and running of the warehouse operation.

Reporting to 

E-commerce Manager




West Bromwich Albion Warehouse, West Bromwich

Working Hours 

Approximately 20-30 hours per week


Minimum Wage


Duties and responsibilities

  • To ensure the warehouse operation is run efficiently with all health and safety regulations adhered to

  • To ensure the warehouse fulfilment processes are efficient and streamlined meaning orders can be sent to customers in a timely fashion

  • Ensure all online and mail order purchases are fulfilled on the day they are ordered by the customer if ordered prior to 9am on that day

  • Report any delays or issues back to the E-commerce manager

  • Responsible for kit personalisation

  • Ensure returns and exchanges are processed within a timely fashion

  • To contribute positively to the Clubs vision and culture.

  • To promote and adhere to the Equality, Diversity and Inclusion Policy and to work consistently to

    embed ED&I into everything

  • To ensure the working environment is free from harassment and discrimination and any other form

    of unacceptable behaviour

  • To fully participate in one-to-ones and departmental reviews and meetings

  • To understand the Club’s Safeguarding policy, procedures and best practice guidelines and use

    this to ensure appropriate and safe working practices applicable to the role