Job Description
The role of the Fulfilment Assistant is to work as part of the warehouse team to ensure the efficient fulfilment of online orders and running of the warehouse operation.
Reporting to
E-commerce Manager
Department
Retail
Location
West Bromwich Albion Warehouse, West Bromwich
Working Hours
Approximately 20-30 hours per week
Salary
Minimum Wage
Duties and responsibilities
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To ensure the warehouse operation is run efficiently with all health and safety regulations adhered to
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To ensure the warehouse fulfilment processes are efficient and streamlined meaning orders can be sent to customers in a timely fashion
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Ensure all online and mail order purchases are fulfilled on the day they are ordered by the customer if ordered prior to 9am on that day
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Report any delays or issues back to the E-commerce manager
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Responsible for kit personalisation
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Ensure returns and exchanges are processed within a timely fashion
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To contribute positively to the Clubs vision and culture.
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To promote and adhere to the Equality, Diversity and Inclusion Policy and to work consistently to
embed ED&I into everything
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To ensure the working environment is free from harassment and discrimination and any other form
of unacceptable behaviour
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To fully participate in one-to-ones and departmental reviews and meetings
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To understand the Club’s Safeguarding policy, procedures and best practice guidelines and use
this to ensure appropriate and safe working practices applicable to the role
West Bromwich Albion Football Club is an English professional football club based in West Bromwich, West Midlands, England. They compete in the EFL Championship, the second tier of English football. The club was formed in 1878 and has played at its home ground, The Hawthorns, since 1900.