This is an internship position that starts in January and ends in May.
Summary: The CRM/Ticket Ops Intern has administrative and coordination responsibilities within the ticket sales department of Louisville City FC and Racing Louisville FC focused on database/CRM management, sales reporting, analysis, development, and retention.
Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records, and running additional data hygiene processes (NCOA, Do Not Call, etc.)
Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
Securing, analyzing, mining, and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems
Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
Coordinate data collection processes and ensure all prospects are entered, tracked, and distributed within CRM
Be the first point of contact for sales, partnerships, service and marketing, and community relations staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
Coordinate, build and deploy personalized sales, service and marketing email and telemarketing campaigns, and report on their effectiveness
Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
Assist with the development of potential community partnerships and sponsorship profiles
Assist with marketing and community relations activations
Matchday assistance is required
Proficient in Excel
Strong statistical and analytical skills
Ability and desire to work in a fast-paced environment
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.