Event Day Steward Supervisor - Casual

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

In addition to all roles outlined in the Steward Job Description, Supervisors should ensure, as far as is reasonably practicable, they have prepared a safe environment to facilitate the safety of all attendees at events held at the Stadium. You will lead by example, inspiring and guiding your team to provide a safe and welcoming environment for all staff and visitors. Supervisors will work within the law and the event regulations as set down by the Club in accordance with the Stadium Safety Certificate.  There is an opportunity for both internal and external Supervisor positions.

• Supervisors must complete the pre-event checks relevant to the area to which they have been assigned and must advise Control of any defects prior to opening the stadium
• Supervisors are responsible for the management of their allocated resources including, stewards, issued equipment and equipment pre located in their designated area.
• Supervisors are responsible for the preparation of their allocated stewarding team.
• Responsible for a team of Stewards, you will ensure each steward is briefed prior to commencing duties and are familiar with the area in which they will be working. You’ll regularly check each steward and provide ongoing support and instructions as required
• Supervisors have a responsibility for maintaining a safe environment throughout the duration of their shift the safety of members of the public and staff occupying an area to which they have been assigned.
• Supervisors will be proactive in resolving any issues reported to you by steward/member of public in a professional manner, escalating as necessary.
• In dealing with matters relating to crowd safety or unacceptable behaviour and will keep the control room informed should they require assistance.
• Supervisors are responsible for the welfare and development of their team.
• Where a team member consistently does not meet the requirements expected by Tottenham Hotspur Stadium, either in behaviours or lack of engagement with team or customers they are required to inform the steward manager team for further action  
• Supervisors must have a thorough understanding of the content of the “Staff Emergency Procedures” whilst on duty at the Stadium
• Supervisors should always conduct themselves in a way that reflects to the Club values. This applies when attending other Clubs whether in a working or private capacity.

Key Responsibilities:

• You will lead your team of Stewards, being an exceptional role model.
• Team Briefings and dissemination of information from Safety Officers
• Staff Deployment in accordance with the Operational (dot) plans
• Report writing (pre, post and during event)
• Radio communications
• PEAPS Checks
• iPad management & Squad management
• Staff development and mentoring of new starters within the team.
• Inspire others to embed our EDI vision throughout our values and culture.
• Maintain excellent stadium wide knowledge of venue layout.
• Always demonstrate excellence:  uniform and appearance, communication, punctuality, and issue resolution
• Attend Supervisor training and development sessions.

Personal Attributes

• Think ahead, generate ideas, take risks, be flexible, bold, consider alternatives and challenge the way things are.
• Value and trust others, build strong relationships, collaborate, work well in your close and wider Tottenham team.
• Get things done, deliver to high standards, take responsibility, be proactive and continuously improve.

Skills & Experience

Essential Skills:

• NVQ level 3/Level 3 in Spectator Safety or prior Supervisory experience

Desirable skills:

• An excellent Leader, able to lead in a regularly changing environment
• An excellent communicator
• Display excellent supervision skills
• Solutions orientated and calm under pressure

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.