Premium Experience Coordinator

  • Arsenal FC
  • Highbury House, Drayton Park, London, UK
  • 10 May, 2024
Full time Business & Commercial Coordinator Premier League

Job Description

The Role

We are looking for a passionate Premium Experience Coordinator, to assist in the smooth delivery of our premium and hospitality areas at Emirates Stadium for our Women's First Team fixtures and to provide additional support for the Men's First Team fixtures as and when required. 

You will be working within our wider Venue team and playing a crucial role in the enhancement of the entire supporter journey, from ticket booking through to post event feedback. The role provides great opportunity to deliver high impact and value adding work as we continue to champion the growth of the Women's game. 


Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).


Your day-to-day

  • Provide practical and transactional administrative support - you will be across the end to end process of our hospitality packages, from restaurant bookings to maintenance reporting and post-match feedback
  • Partner with wider teams - you'll be working closely with our Premium Services and Supporter Services teams as well as others as necessary 
  • Enhance the matchday experience - you will bring energy and enthusiasm while seeking out new ways to enhance our matchday experience
  • Support operational delivery - you'll help to ensure operational excellence for premium and general admission areas on matchdays. Including pre-match stadium set up and venue check in
  • Uphold effective stock management - you'll be entrusted to keep track of key matchday materials to ensure season-long supply
  • Coordinate team resource - you will collaborate with the Premium Experience Manager to ensure matches and events are fully resourced by our team
  • Champion health and safety - you will ensure health and safety regulations and safe working practices are adhered to



What we are looking for

  • Proven Hospitality/Events background - you come with experience of providing proactive support within a Hospitality/Events team
  • Exceptional organisational skills - you have experience in managing a fast-paced and varied workload
  • Excellent communicator - you're confident communicating with a broad range of internal and external customers, adapting style and approach as and when required
  • Proactive mindset - you will seek out and act upon opportunities to improve supporter and customer experience
  • Adaptable approach - you have a flexible approach to working in a fast-paced operational environment
  • Attention to detail - you have an excellent eye for detail and ownership of what you do ensuring a high level of confidentiality and a strong sense of accountability
  • Passion for customer service - you're motivated to provide a best-in-class experience for events and hospitality 



Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme
  • Generous holiday allowance which increases with your length of service
  • Great internal learning and development programmes
  • A flexible hybrid working model
  • Priority access to apply for match tickets
  • A competitive health and wellbeing benefits package
  • A leading Employee Assistance Programme
  • Great discounts with some of our Partners



Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 


Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Friday 10th May 2024.