Helpdesk Analyst

An exciting opportunity has arisen for a proactive and diligent Helpdesk Analyst to join the Technology team at Norwich City Football Club, acting as the first port of call for all hardware and software support. This is an excellent role for someone in the early stages of their IT career who is looking for variety of work and progression.

Key tasks/responsibilities include, but are not limited to:

1. First Line Support of all IT functions (software and hardware).
2. Basic IT tasks such as new user account creation and office 365 administration.
3. Allocating raised tickets to the relevant member of the IT Team.
4. Log incidents on the Club’s service desk, ensuring that accurate records are kept.
5. Ensure asset documentation is kept to a high level. Making sure that the businesses assets are tracked and recorded.
6. Resolve incidents if appropriate or escalate to the relevant internal and/or external stakeholder where necessary.
7. Supplier relationship management.
8. Management of raising purchase orders, receiving and invoicing.
9. Photocopier management, call outs, readings, and consumables.
10. To cover home gameday IT support.
11. Other IT departmental tasks as required.
12. Undertake such other duties as may be required for the high-performance functioning of the Club.

Attributes

• Proactive and positive attitude
• Methodical and good record keeping.
• Creative – good at finding/creating solutions.
• A strong communicator.
• Willingness and desire to continually develop skills.

Qualifications/Experience

• Minimum of 1 year 1st line IT support experience

Other

• To adhere to a strict code of confidentiality in respect of any information relating to Norwich City Football Club and its operation.
• To act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment