Ticketing Advisor

We are looking for Casual Ticketing Advisors who have a strong passion for delivering exceptional service to our customers. The Ticket Office can serve a high number of supporters and is a very busy department. The role will involve providing an excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.

The main duties of the role will be to sell all matchday tickets, season tickets and our consumer sales products through our ticketing system. You will be a face of the Club and will be tasked with giving our supporters the best level of service. We are looking for candidates who are available to work on home matchdays and shifts during the week from 9am to 5pm. This role is ideal for people from the local area including students, graduates and people looking for part time work.

Essential Experience

• Excellent Customer service skills and relevant experience

Essential Skills

• Good IT Skills - Microsoft Office basics are essential.
• Excellent Customer service skills and relevant experience.
• Excellent numeracy skills and a keen eye for detail.
• Good interpersonal skills - must be a team player.
• Experience of cash handling is essential.
• Trustworthy, reliable and highly focused.
• Excellent organisational skills.
• Able to work on own initiative.
• Excellent telephone manner.
• Learning and development opportunities.
• Working with like minded individuals.

Ticketing Advisor

• Answering ticket office calls.
• Processing tickets for home and away fixtures.
• Processing season ticket and membership sales.
• Processing face-to-face ticket sales.
• Processing and upselling the Clubs consumer sales packages.
• Assist in the setup of the Access Control System.
• Replying to all emails and ensure they are replied to in the correct time frame.
• Dispatchment of all home and away tickets.
• Dispatchment of all season ticket packages.
• Always providing an exceptional customer service to supporters.
• Presence at all home match-days.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community. We will consider applications solely based on merit regardless of gender, race, marital status, age, nationality, ethnic or national origins, disability, sexual orientation, political or religious belief, background, or family circumstance.

Birmingham City FC promotes a diverse and inclusive working environment, and we welcome applications from all individuals in society. If you have any particular requirements or need us to make any adjustments to our recruitment or interview process, please mention this in your application.

All candidates are required to complete our Equality, Diversity & Inclusion Recruitment Survey using the following link: https://forms.office.com/r/ymR2zBpuNf. The survey will take approximately 1 minute to complete, is completely voluntary and you can respond with “prefer not to say” to any questions that you do not feel comfortable in answering. All responses will remain anonymous, and we will use the information collected to review our recruitment processes and ensure we continue to encourage a diverse and inclusive working environment to help us achieve our equality objectives.