We are looking for Casual Ticketing Advisors who have a strong passion for delivering exceptional service to our customers. The Ticket Office can serve a high number of supporters and is a very busy department. The role will involve providing an excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.
The main duties of the role will be to sell all matchday tickets, season tickets and our consumer sales products through our ticketing system. You will be a face of the Club and will be tasked with giving our supporters the best level of service. We are looking for candidates who are available to work on home matchdays and shifts during the week from 9am to 5pm. This role is ideal for people from the local area including students, graduates and people looking for part time work.
Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community. We will consider applications solely based on merit regardless of gender, race, marital status, age, nationality, ethnic or national origins, disability, sexual orientation, political or religious belief, background, or family circumstance.
Birmingham City FC promotes a diverse and inclusive working environment, and we welcome applications from all individuals in society. If you have any particular requirements or need us to make any adjustments to our recruitment or interview process, please mention this in your application.
All candidates are required to complete our Equality, Diversity & Inclusion Recruitment Survey using the following link: https://forms.office.com/r/ymR2zBpuNf. The survey will take approximately 1 minute to complete, is completely voluntary and you can respond with “prefer not to say” to any questions that you do not feel comfortable in answering. All responses will remain anonymous, and we will use the information collected to review our recruitment processes and ensure we continue to encourage a diverse and inclusive working environment to help us achieve our equality objectives.