Warehouse Team Leader

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes

Job Purpose

The purpose of a warehouse team leader is to manage and lead a team of warehouse workers to ensure that goods are received, stored, and shipped efficiently and accurately. Key warehouse KPIs, such as order accuracy, inventory accuracy, on-time delivery, and cost per order, are critical to the success of a warehouse operation, and the team leader is responsible for ensuring that these KPIs are met or exceeded through effective management and continuous process improvements. The role of a warehouse team leader is to optimize warehouse operations to achieve the highest level of customer satisfaction while minimizing costs and maximizing profitability for the business.

Key Responsibilities

• Manage and supervise a team of warehouse workers to ensure efficient and effective operations
• Develop and implement standard operating procedures (SOPs) for the warehouse to ensure safety, accuracy, and efficiency
• Train and coach warehouse employees on job tasks, SOPs, and safety protocols
• Plan and coordinate daily activities in the warehouse, including receiving, storage, inventory management, order fulfillment, and shipping
• Monitor inventory levels and conduct regular inventory counts to ensure accuracy and avoid stockouts
• Collaborate with other departments, such as Buying and Merchandising, to ensure timely and accurate order fulfillment and delivery
• Manage and maintain warehouse equipment, such as forklifts, pallet jacks, and conveyors, and ensure they are in good working condition
• Ensure compliance with safety regulations and company policies related to the handling and storage of goods
• Communicate effectively with management, team members, and other departments to ensure a positive and collaborative work environment

Key Holder Responsibilities

• Ensure compliance to Club and competition policies and procedures, being a champion for best practice
• Ensure that all inbound and outbound shipments are properly documented and tracked, and that all necessary paperwork is completed accurately and on time
• Identify and address any issues or discrepancies in inventory levels or shipments, and work with the team to resolve them promptly
• Implement and enforce quality control measures to ensure that all products are inspected and meet the company's quality standards before shipment
• Manage and track warehouse metrics, such as order accuracy, inventory accuracy, and on-time delivery, and provide regular reports to management
• Continuously evaluate warehouse processes and procedures, and make recommendations for improvements to increase efficiency, reduce costs, and enhance customer satisfaction
  Support the Club in achieving its overall objectives, including EDI
• Be a role model for the Spurs Way behaviours

Personal Attributes

• Values & respects others, builds relationships, communicates, collaborates
• Be a self-starter with the ability to excel through times of growth, ambiguity and change
• Strong analytical skills and acute attention to detail
• An aptitude for systems, processes, insight and analysis

Skills & Qualifications

• Currently working in or with recent experience of large multi-channel warehouse
• Significant and demonstratable experience in
  • Management within the warehousing and supply chain logistics industry
  • Managing, leading and motivating large teams
  • E-commerce management, distribution laws, space optimization, warehouse layout, reporting and business analysis
  • Determining and managing processes around Goods in, vendor management, stock control, pick, pack, dispatch & product personalization
  • Optimizing & developing Warehouse Management systems
• Holds, or working toward relevant Health & Safety qualifications is desirable
• Holds a full clean UK driving license is desirable
• Holds a full & valid forklift license is desirable

Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in standard background and DBS checks.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.