Matchday Steward

£11.95 hourly
  • Millwall FC
  • Millwall Football Club, Zampa Road, SE16 3LN
  • 23 May, 2023
Casual EFL Health & Safety Safeguarding

Job Description

Role Summary:

Millwall Football Club is looking for Safety stewards to support its matchday operations at the Den.

We have various roles within the stewarding and security team. The Safety Stewards roles are, which you will be trained for and expected to cover including:

•             Spectator Safety – Level 2

•             Car Park Operations Stewards

•             NVQ3 Spectator Safety Supervisory roles

•             SIA Trained Security roles

As a Safety Steward for the Club, you will play a key role in matchday safety and crowd supervision. You will develop operational knowledge of key areas of the Stadium and associated venues, through a comprehensive induction process, whilst developing the necessary skills to ensure you are able to provide our guests with the necessary information to enhance their overall experience within a safe environment.

As an ambassador for the Club, you will provide excellent customer service, whilst ensuring safety and security standards are maintained at all times. We require our Safety Stewards to take their duties seriously, and as such, are engaged to carry out specific duties and not to watch the event. You will be flexible, and through our training programme will be able to perform a variety of different roles in different settings and venues.

We welcome applications from those who enjoy assisting and supporting others, have a willingness to learn and/or develop new skills and have an ability to interact positively with colleagues and fans.

Ideal candidates will be fit, active and have the character and temperament to carry out the duties of a Safety Steward. You will be of smart appearance and will be able to work independently, showing initiative and taking responsibility.  

The successful applicants will be available to work evenings and weekends to cover matchday fixtures and other adhoc events at the Den. Positions will be offered on a casual and intermittent basis. All relevant training will be provided including working towards NVQ Level 2 in Spectator Safety.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities:

Stewards will report directly to the Safety Officer and:

•        Comply at all times with MFC Code of Conduct and Club Values

•        Maintain high standards of Health & Safety

•        Attend pre and post-match briefing sessions and ensure you understand the instructions given

•        Control and direct spectators with courtesy and consideration and support the Safety Team in delivering a safe and enjoyable experience

•        Attend training sessions as required

•        Complete all tasks as reasonably requested by the Safety Team before, during and after the match

•        Adhere to the Club Stewards dress code of black trousers, white shirt and black shoes which will be worn along with the hi-visibility jacket/bib which will supplied by the Club

•        The Steward role at Millwall Football Club is primarily one of customer service and you will be expected to provide advice and support to visitors when required

Health & Safety:

•        Take responsibility for the health and safety of yourself, colleagues and other members of the public who may be affected by your acts or omissions at work

•        Comply with all aspects of the Clubs Health & Safety Policy and arrangements, to enable the Club to perform its civil and statutory obligations in relation to Health & Safety


Personal Skills:

Ideal candidates will be fit, active and have the character and temperament to carry out the duties of a Matchday Steward supervisor. You will be smart appearance and will be able to work independently, showing initiative and taking responsibility.

·         Excellent communication skills.

·         Experience working in a Public Event Environment necessary.

·         Ability to work unsupervised and unassisted. 

·         Able to manage time well and meet deadlines.

·         Show good attention detail.

·         Work well under pressure


Hours of work:

This position is on a Zero Hour contract and work is offered at all our home games and other events at the stadium and across our other sites.

To apply: Please complete the application form and send with your CV and covering letter to

Application Form Link:

Due to the quantity of applicants expected, only those short-listed will be notified.

Closing date for applications: Ongoing.

Interview date: Wednesday 21st June 2023

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.

Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'


Safeguarding Policy Statement

Because of the nature of the work undertaken by The Millwall Football and Athletic Company (1985) Limited (MFC), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MFC meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook. 

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MFC’s Safeguarding Ethos

MFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises. 

Safeguarding at MFC

MFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MFC’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:


1.      Getting the right people involved with MFC

This is achieved through adherence to MFC’s Safer Recruitment Policies and Procedures.

2.      Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MFC’s Codes of Conduct.


3.      Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MFC’s policies and procedures relating to safeguarding.     

A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.