Technology Support Technician

Job Title: Technology Support Technician 

Department: Technology

Reporting: IT Manager

Location: 27 Great West Road & Jersey Road Training Ground

Salary: Competitive 

Closing Date: 2 June 2023

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

The Role of the Technology Support Technician

The Technology Support Technician assumes the role of a technology support function at the Office, Stadium, Training Ground (Jersey Road) and Superstore and will look to liaise with key personnel to make sure that all systems and software is always fully functional. In addition to this they will provide project assistance and support for all new ‘system innovations’ that are introduced within the season. The role reports to the Infrastructure Manager based at 27 Great West Road.

Main Accountabilities

• To provide key Technology Support to Brentford’s Training Ground, Office, Store, the team, and staff whilst being aligned to their working schedules.
• Liaise with 3rd party IT services contractor and other 3rd parties to ensure resolution of complex Technology issues maintaining delivery of service to the business.
• Configure, test, and support a varied range of hardware and software used within an elite performance training environment, including but not limited to MacBook’s, AV equipment, Laptops, printers, Wi-Fi, and Telephony Services.
• Provide support to the greater technology team as and when required with project management requirements for all training ground technology projects
• Provide software training and making sure documentation is up to date
• Look to make sure asset management is kept up to date and asset distribution as part of a tolling replacement strategy or new starter activity.

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical, and social requirements.

• To build and maintain good working relationships while maintaining a professional image.

• To keep confidential any information gained regarding the Club and its personnel.

• To maintain a flexible approach to work at all times.

Key Internal Relationships

• This role is pivotal in building and maintaining relationships around the On-Field and Off-Field Team and staff.
• Technology also has a key working relationship with Operations, specifically around match days who are based out of the stadium, but also having a presence at the training ground

Person Specification - Essential Personal Characteristics

• List professional qualifications or certifications required
• Demonstrable knowledge of MAC OS from – Mojave onwards
• Experience in Active Directory, Office 365, including Azure and Intune
• A knowledge of AV systems from Video conferencing to IPTV solutions and digital signage, specifically Tripleplay.
• Excellent communication skills and have the abilities to work well under a pressurised environment
• Be able to be agile in the ways of working and triage issues quickly and efficiently
• Have a flexible approach to work that allows alignment with the Teams working schedule
• Be completely customer focused
• Ability to work on ones own as well as part of a wider technology team
• Ability to work within an ITIL ticketing system so all issues are captured and can be reported on
• Great communication skills with the ability to set expectations and deliver on agreed timescales.
• Working knowledge and successful implementation of medium-scale rollout projects

Person Specification - Desirable Characteristics

• List professional qualifications or certifications required
• Demonstrable knowledge of MAC OS from – Mojave onwards, making sure that systems work before upgrading.
• A knowledge of AV systems from Video conferencing to IPTV solutions and digital signage
• Excellent communication skills and have the abilities to work well under a pressurised environment.
• Be able to be agile in the ways of working and triage issues quickly and efficiently
• Have a flexible approach to work that allows alignment with the Teams working schedule
• Be completely customer focused
• Ability to work on ones own as well as part of a wider technology team
• Ability to work within an ITIL ticketing system so all issues are captured and can be reported on
• Great communication skills with the ability to set expectations and deliver on agreed timescales.
• Working knowledge and successful implementation of medium-scale rollout projects

Additional information

• Out of hours support on a rotational basis