Head of Venue Operations

  • Port Vale FC
  • Port Vale, UK
  • 17 May, 2023
Full time Customer Service EFL Events Finance Hospitality Leadership & Management

Job Description

Applications are invited for the post of Head of Venue Operations

Successful applicants will need to:

  • Assist the Operations Director in providing strategic and operational direction across the club.
  • Foster a positive, values driven culture, ensuring staff at all levels across the organisation are encouraged to succeed and prosper.
  • Regularly evaluate the efficiency of operational procedures according to organisational objectives and apply any improvements necessary.
  • Ensure the venue delivers and maintains an exceptional level service to its customers both internal and external.
  • Assist to maximise the availability and profitability of the venue for all events and functions.
  • Identify opportunities to streamline operational processes and systems.
  • Maintain the venue operations budget for the Board of Directors.
  • Manage and maintain relationships between both front and back of house to ensure all events run smoothly and efficiently
  • Welcome customers and being responsible for their journey during an event and function
  • Build and maintain lasting relationships with regular clients
  • Alongside the Director of Operations and Head of Finance, set and effectively communicate and report on budgets; ensuring that income and expenditure is within business plan targets
  • Liaise directly with the Venue Sales Team to deliver key organisational information to ensure a joined up and high-quality service is delivered for customers, maximising the potential of the venue
  • Embed a values driven culture through HR processes including; recruitment, induction and appraisals

Additional attributes and experiences:

  • A strong background in leading and managing a large team, within a hospitality environment
  • A strong background managing a kitchen team and food lead revenue
  • Excellent business acumen, with experience in understanding financial accounts and the analysis of financial information
  • Excellent people and communication skills, with the ability to influence and engage at a senior level
  • Excellent planning and organisational abilities
  • Ability to build and maintain strong and long-lasting relationships
  • Experience in driving high standards of service and performance within team members
  • A willingness and ability to work flexibly in a friendly, fast-paced, and dynamic environment
  • It is essential to undertake any training relevant to the post, including ongoing CPD training. The successful candidate must be trustworthy and adhere to codes of conduct, ethics, and confidentiality.

Safeguarding Statement

Port Vale Football Club is committed to safeguarding the welfare of children and adults at risk and require all employees to share this commitment and promote the welfare of these groups.



Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013).  Appointment to this role is subject to a satisfactory Enhanced DBS Check (with children’s barred list check) and references.

Equality Statement

Port Vale Football Club is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.

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