Job Description
We are now looking for a Team Lead Guest Relations that is part of FIFA and supports us on our mission.
These are your key tasks:
• Create a centre of excellence for Guest Management with a focus on guest profiling to capture guests' preferences and personal interests in order to build a high-end concierge unit for the delivery of exceptional front-end guest services
• Lead focus groups with internal and external key stakeholders ensuring service level alignment, consistent quality levels and seamless provision of all relevant personal information (guest itinerary, tickets, service confirmations, etc.)
• Define state-of-the-art guest-related communication and liaison strategies as well as ensure scoping, planning, and running of world class guest relations activities at events
• Monitor guest requests and bookings (programme attendance, ticket availability and distribution, travel, accommodation, transport, etc.) and implement a change management process
• Define KPIs, parameters and requirements in relation to concepts, timelines, policies, responsibilities, and operational workflows
• Identify requirements and oversee the establishment of fit for purpose and fully integrated event IT solutions for CRM, invitation management, guest communication and request handling
Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).
FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.
We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.
Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.
We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.
We offer a unique and exciting work environment with great opportunities for your personal and professional development.
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