Casual Fan Support Assistant

  • Everton Football Club
  • Goodison Park, Goodison Road, Liverpool, UK
  • 23 May, 2023
Casual Customer Service Events Hospitality Premier League Safeguarding

Job Description

Who are we: We are Everton Football Club, and we are icons of world football. As one of the bastions of the global game, with a rich and successful history, we are now setting our sights on a new, exciting future.  

With a proud and illustrious past, the Club is current embarking on a new and exciting journey with the construction of our new Everton Stadium on the banks of the River Mersey. With that exciting development comes an ambition to have a Men’s and Women’s First Team squad that is competing regularly at the top of domestic and European football. 

Our values underpin how we behave, how we represent our club in our city, and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers, and most importantly our fans.   

About the opportunity: We are looking for a number of Casual Fan Support Assistant(s) to join our ‘Fan Support Team’ to work as part of the Fan Services matchday team, supporting in welcoming and assisting both home and away supporters on a matchday at Goodison Park and occasionally at a City Centre location for certain home fixtures. 

You will interact with fans across the matchday and ensure they have a welcoming and enjoyable experience when attending matches at Goodison and act as a brand ambassador for the Club, always thriving towards our motto – Nil Satis Nisi Optimum. 

Other core responsibilities you will cover as part of this role include:  

  • Welcoming both home and away supporters into the stadium, at all touchpoints, with a positive and friendly approach 

  • Assisting home and away supporters with any access or turnstile issues they may have 

  • To assist in improving the match day experience by providing an effective ‘happy to help’ service pre-match and occasionally post-match. 

Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and have experience of dealing with customers face to face. 

Our fans cover all different age ranges and travel far and wide to come and enjoy a matchday experience they won’t forget, it’s not essential but if you are able to speak more than one language and have previous experience of helping and supporting a diverse customer base, then we would love to hear from you! 

This position is on a casual basis covering matchdays across the 2023/2024 season. 

The closing date of this advert is Thursday 18th May 2023.  

The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process; we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact the Recruitment Team.  

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.