Inside Sales Representative

  • FC Cincinnati
  • Cincinnati, OH, USA
  • 04 May, 2024
Full time MLS Sales Ticketing

Job Description

Job Title: Inside Sales Representative
Department: Ticketing & Sales
Reports to: Manager of Inside Sales 
Job Summary:
FC Cincinnati is looking to continue to build their Inside Sales Academy! Inside Sales Representatives will be tasked with growing our already dedicated fan base by providing superior customer service, while maintaining continued communication to tailor a solution-based ticketing option that fits the customer’s wants and needs. Members of the Sales Academy will primarily assist with all outbound ticket sales related functions. Our goal is to coach and guide representatives into sales professionals. This will be done by equipping you with the necessary skill set to ensure a successful career in sports, while also learning the basics of what it takes to drive revenue in a competitive field. This individual will be primarily responsible for building our Orange and Blue Reserve Season Ticket Waitlist, partial plans, premium single match inventory and group tickets.  There will be specific measurable goals and milestone metrics to achieve. This is a salary nonexempt role. We are looking for coachable self-starters with an unwavering positive attitude who are looking to grow a successful career in sales.
What You’ll Do:
  • Achieve all daily, weekly, and monthly activity goals. The FC Cincinnati Inside Sales Team is expected to assist in leading our Ticket Sales and Service team in overall phone call and email activity with prospective ticket buyers
  • Sell full menu of ticket products for FC Cincinnati, including, but not limited to full and partial season ticket packages, group tickets, and premium products. 
  • Manage interactions with prospects through use of CRM system including accurately documenting client information and abiding by team policies and procedures
  • Builds relationships with prospective customers via outbound communication efforts and enhance those relationships through face to face and virtual appointments
  • Collaborate with Marketing, Special Events, Community Relations, product management and Ticket Operations to promote new ticket campaigns and ticket-based offerings
  • Assist with sales efforts including customer service that will lead to up-selling existing and new clients
  • Assist event staff during matches and special events with day-to-day customer service, operations, ticket fulfillment, and other miscellaneous duties
  • Responsible for meeting or exceeding individual and team performance and developmental goals
  • Attend events and complete other duties as assigned
  • Meet or exceed individualized and team assigned sales goals
What You’ll Need:
  • Positive “Make it happen” attitude
  • Ability to adapt to new tasks quickly
  • Ability to work positively, collaboratively, and professionally
  • Excellent written and oral communication and presentation skills 
  • Strong ability to multi-task, in a fast-paced working environment
  • Strong team philosophy across an organization
  • An innovated approach and willingness to contribute creative solutions to problems as they arise
What You’ll Bring:
  • High school diploma required
  • Bachelor’s Degree or equivalent education and experience preferred 
  • Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar
Why You’ll Love FCC:
  • Generous paid time off and holiday time 
  • Option for one work from home day per week (by department and schedule)
  • Medical, Dental, Vision, Life Insurance, 401k plan with company match
  • Short-Term & Long-Term Disability Insurance
  • Maternity & Paternity Leave and Family Building Benefit
  • Employee Assistance Program and free subscription to the Calm App
  • Discount off merchandise in the FCC team store
  • Community volunteer opportunities
  • Professional development and Frequent team building opportunities
  • Employee recognition programs and referral programs
  • Opportunity for complimentary staff tickets to home FC Cincinnati matches
About FC Cincinnati
FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. The club’s diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Founded in 2015 by Lindner and President/Co-CEO Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati entered MLS as the 24th team in 2019 and opened the club’s 26,000-seat soccer-specific TQL Stadium in the West End neighborhood in 2021. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. FC Cincinnati is one of Sports Business Journal’s “Best Places to Work in Sports 2023,” named to the Honor List as one of “75 Great Sports Companies to Call Home.”
About TQL Stadium
TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically-acclaimed firm Populous designed an innovative and forward-thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer. TQL Stadium has been named Best Venue at the 2022 World Football Summit in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France.

The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s office, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. Within the 18 months of the stadium’s completion, TQL Stadium has featured both the U.S. Men’s and Women’s National Teams, including the USMNT’s FIFA World Cup Qualification match vs. Mexico, and a concert by legendary rock band, The Who.

The closest seats are within 15 feet of the pitch at the $250 million, privately funded stadium. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. FC Cincinnati’s supporters’ section, The Bailey, has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in TQL Stadium, but still allows sufficient sun in to grow a natural grass field. 

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Have you previously applied for another role within FC Cincinnati? If so, which role(s)?

  2. How did you hear about this job? (Teamwork Online, LinkedIn, Job Fair, University Networking, Referral and who, etc.)

  3. Are you a current resident of the West End Neighborhood of Cincinnati, Ohio?

  4. Have you ever been employed by FC Cincinnati or West End Ventures? If so, what position?

  5. What annual salary range are you looking for?