Customer Experience Intern

Start Date: Ongoing Recruitment

Tonsser is a fast-growing Tech Startup and the leading app for youth football players in Europe, empowering the next generation of football players to perform, improve and get discovered. The goal of the company is to democratise the world of football and add as much transparency to an otherwise closed off system.

In this internship you will become part of the biggest team in the company, with areas ranging from User Communication, User Research, Customer Experience and Product Marketing. You will be connected with every single of those areas in some capacity during the internship and get the chance to work on several individual projects.

The internship will yield you with invaluable experience in terms of how a product is analysed, visualised and developed. How to communicate with users, understand the users and share insights and learnings to improve the product. This way we ensure that you get to be part of the entire process; from the work you do with our users through support, to the analysing and research of our users and the conceptualisation of solutions across the team. Additionally you’ll get to experience a fast-growing company from the inside.

Your week will have a schedule of tasks, which is a guideline for you to use, but is also subject to change depending on the seasonality. In all cases, our support will take priority. And during the season we’ll have performance achievements (Team of the Week, Player Rankings, Team of the Season) to verify and publish. Translation tasks and direct outreach to users are central tasks in this role and fluency in English is required and French, Flemish or Dutch is a big plus!

All internship, are by default unpaid.

Your colleagues say you are:

• Ambitious
• Curious by nature
• A people person
• Entrepreneurial
• Data-driven
• Reliable beyond compare

Your mother says you are:

• Competitive, but kind
• Dedicated, and sees things through
• High performer, but always humble

You can say "yes" to the following:

• Fluency in written and verbal English is critical for day to day communication
• Understands the culture of ONE of the following: Danish, Swedish, Norwegian, French, German, Swiss, Austrian or Portuguese youth
• You are able to work approx. 40 hours a week
• Ability to speak at least ONE of the following languages, is a major plus: French, German, Portuguese

You're looking to gain:

• Career experience
• Personal development of both hard and soft skills
• LinkedIn recommendations, and workshops on how to improve your professional profile
• The chance to attend talks, Meet Ups
• Experience with top tier marketing and engagement tools (eg. Intercom)
• Client-facing experience on both B2B and B2C levels (players, coaches, and clubs)

About Tonsser

Team of 15 hungry and kind girls and guys. Offices in Paris, London, Germany and HQ in Copenhagen

Backed by international investors and founders of companies like Spotify, Booking.com, Peakon, Vivino ...

Working at Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents get discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity. That's why we've built an app empowering football players to showcase their achievements and determine their success.