Inside Sales Manager

  • Chicago Fire FC
  • Chicago, IL, USA
  • 09 Jul, 2024
Full time Leadership & Management MLS Sales

Job Description

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997 and is Chicago’s ambassador to the global sport of soccer. The Club recently returned to Soldier Field as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the success of the Club in the coming years.
Position Overview:
Chicago Fire Football Club is seeking an inspiring Manager of Inside Sales to join our team! The Manager of Inside Sales will be responsible for recruiting, hiring, training, developing, and leading the Inside Sales department to maximize ticket revenue for the organization.
Job Responsibilities:
  • Oversee the recruitment, hiring, training, and development of the Inside Sales staff.
  • Monitor growth of individual sales representatives and provide guidance to maximize individual production.
  • Manage and execute sales campaigns to generate ticket revenue.
  • Implement strategies to effectively track individual and department sales efforts,
  • Oversee the recruitment, hiring, training, and development of the Inside Sales staff. 
    • Conduct weekly one-on-one meetings with the inside sales representatives to coach and train them on the art of the ticket sales process. 
    • Teach customer services and sales skills through active participation in calls and meetings
    • Provide and conduct sales and software training for all new hires.
    • Oversee and develop the inside sales representative’s skills to become proficient with our CRM and ticketing system.  
  • Develop cohesion among staff members to ensure a productive work environment.
  • Manage all department statistics, including, but not limited to, goals, calls, revenue, etc
  • Assist in overall Ticket Sales & Services department planning.  
  • Manage the inside sales departmental budget. 
  • Bachelor’s degree in Business, Sports Management, or a related field preferred
  • Minimum of three (3) years of ticket sales experience 
  • Minimum of one (1) year of sales training experience
  • Ability to work in a team/collaborative work environment is required along with strong organizational, interpersonal, analytical, and planning skills
  • Ability to coach, train and motivate sales representatives
  • Proficiency in Microsoft Office, ticketing software and in database usage
  • Proficiency in CRM or related software
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays.
  • Must be fully vaccinated and boosted for COVID-19 
Please note:
  • Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club. 
  • CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.   The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.  
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at to let us know the nature of your request and your contact information.

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