Job Description
Who are we: We are Everton Football Club and we are icons of world football. As one of the bastions of the global game, with a rich and successful history, we are now setting our sights on a new, exciting future.
With a proud and illustrious past, the Club is currently embarking on a new and exciting journey with the construction of our new stadium on the banks of the River Mersey. With that exciting development comes an ambition to have a Men’s and Women’s First Team squad that is competing regularly at the top of domestic and European football.
Our values underpin how we behave, how we represent our club in our city, and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers, and most importantly our fans.
About the opportunity: We have an exciting opportunity for an experienced IT professional to join our innovative and forward-thinking Technology department here at Everton Football Club.
As a 1st Line Technical Support Analyst, you will assist the Infrastructure & Services Manager in ensuring the maintenance, support and proper functioning of the Club’s ICT systems during office hours and matchdays:
Other core responsibilities you will cover as part of this role include:
- Receiving and logging support tickets
- Responding to tickets via phone, email, or teams
- Troubleshooting technical problems and resolving issues
- Escalating issues to higher-level support or other teams when necessary
- Providing technical assistance to staff, such as resetting passwords or configuring settings
- Documenting tickets and maintaining accurate records
- Following up with customers to ensure their issues have been resolved
- Monitoring system alerts and responding to potential issues proactively
- Performing basic system administration tasks, such as updating user accounts and access permissions
- Providing product information and assistance to staff
This position provides exposure to a broad range of IT-related projects and activities across the Club.
Who we are looking for; Essentially, we are looking for an individual who has great communications skills that complement previous experience within an IT helpdesk environment.
Previous experience and knowledge of the blow are advantageous:
- Microsoft operating systems Windows 10 / 11 / Server
- networking fundamentals (switching/cabling/DHCP)
- Microsoft Office 365 administration
- Apple DEP
- Intune/Endpoint Manager
- Kandji MDM
If you are IT minded and forward thinking, enjoy working as part of a team and have a proactive ‘can-do’ approach to your work then we at Everton Football Club would love to hear from you!
This position is on a permanent basis and will be contracted to 35 hours per week.
The location for this role is based at our Finch Farm training ground with initial training and onboarding taking place within our Club’s iconic headquarters in the Royal Liver Building in Liverpool, we also offer the opportunity to work flexibly with our Hybrid working approach upon the successful completion of a probationary period.
The closing date of this advert is Friday 31st March 2023.
The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process, we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact our Recruitment Team via email - careers@evertonfc.com.
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Everton FC Careers
We are Everton Football Club and are one of the icons of world club football. As one of the bastions of the global game, with a rich and successful history, we are now setting our sights on a new, exciting future.
Our values underpin how we behave, how we represent our club in our city, and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers, and most importantly our fans.
Everton, 'the people's club,' is a mainstay in English football dating back to a time when Everton's Mere Green development was the first 'major' football stadium in the country. Today's facilities at Goodison Park are a little different, of course, but the passion and loyalty of its supporters, coupled with the values of the club, stands as strong as it once did.
With Everton's plans for a new 52,888 capacity stadium at Bramley-Moore Dock in Liverpool approaching, perhaps now is the perfect time to begin a career at Everton Football Club. Now under Farhad Moshiri's management, the club has its sights firmly set on improving both on and off the football pitch. The opportunities which the new project will bring to Liverpool are vast, and it will likely mean that jobs at Everton FC will be hot property.
Although there is a feeling of genuine change at Everton FC, spearheaded by the legendary Carlo Ancelotti, the sense of family and togetherness is still at the core of the club's day to day running. Everton FC boasts such values and is recognised as a family-orientated club with proud traditions. A career at Everton FC should be considered for those reasons alone, as Amanda Chatterton, Community Business Development Manager at Everton FC , highlights in her staff testimonial on the club's website, "It has been amazing from day one. Family is the most important thing to Everton. It has been my family from both working life and personal. People are friendly and supportive, and I have built some great relationships. The fact that we are in The Sunday Times Top 100 companies to work for says it all. It really is a pleasure to come into work every day."
The inclusion of Everton FC in The Sunday Times top 100 companies to work for in 2019 is recognisable for what it is within the club; a fantastic achievement. This recognition was largely thanks to Everton implementing several employee initiatives, including groups for the workforce, such as the LGBT+ Network and The Women's network. The Toffees were the first football club ever to be named on the list, highlighting just how appealing jobs at Everton FC are to jobseekers.
The organisation presents a diverse workforce across a variety of different roles and sectors, with benefits including but not limited to:
- Living Wage Employer
- Over 39% of the workforce earning over £35k
- Sunday Times Top 100 Companies 2019 - voted 71st in the UK
- The Workplace Wellbeing Charter accredited
- Locality - Royal Liver Building, Goodison Park / New Development, and USM Finch Farm training complex
- Everton FC offers either free gym/ sports facilities or subsidised gym membership
- The club provides support for non-work related training
If the type of inclusive family-orientated workplace that Everton strives to promote sounds like it would complement your aspirations, maybe a career at Everton FC, or their related charity - Everton in the Community - is for you.