Job Description
Job title: I.T. Support Technician
Department: Information Technology
Based at: Ewood Park stadium, Blackburn, BB2 4JF. Flexibility regarding location is required.
Reports to: I.T. Manager
Responsible for: N/A
Hours of work: 35 hours per week plus match days (rota basis) and any additional hours necessary for the performance of duties. This may include evening and weekend work.
Contractual status: Permanent
Job purpose: To be responsible for all first line support including initial fault fixing of IT based problems and preparing equipment for deployment.
Duties and responsibilities:
• To provide first line support to the business over the phone or in person or via remote software;
• To be responsible for maintaining stock management of PC’s, laptops, mobile handsets and to manage the building of PC’s and laptops to the requirements of the business needs;
• To assist the business in the adoption new services and ensure employees are provided with the support they need to succeed;
• To be the first point of contact for support calls to the IT helpdesk;
• To log all support calls on the fault logging system;
• To manage the inventory system and ensure the program is kept up to date and recorded on the HR system;
• To setup/configure I.T equipment, record and tag;
• To provide technical support to the companies mobile telephones and users;
• To provide match day technical support on a rota basis;
• To provide match day on-call assistance as and when required;
• To ensure all relevant equipment/systems are functioning prior to home matches;
• To liaise with outside suppliers / support contactors as required;
• To evaluate equipment and follow departmental procedures for the acquirement of new equipment;
• To obtain quotes for the IT Manager to review when required;
• To manage stock levels and maintain a record of equipment with stock checks;
• To maintain a required number of PC’s, laptops, mobile phones available for distribution when required;
• To maintain a schedule of review dates of equipment so to ensure they are up to date with software and are kept in good working order physically;
• To generate proposals when required or requested by the IT Manager;
• To utilise IT software for communication, task tracking and documentation within the IT Dept.
• Any other duties as reasonably required or assigned by the IT Manager
Skills required:
• To be able to diagnose and fix faults with I.T equipment;
• To be able to follow instructions and perform checks of systems;
• Ability to articulate and log faults using helpdesk software;
• Strong interpersonal skills with the ability to communicate effectively both
orally and in writing;
• To have a pleasant and approachable demeanor;
• Highly motivated;
• At times, the ability to work with the minimum of supervision;
• The ability to work as part of a team, demonstrating a willingness and ability to
perform all functions required of team members;
• Highly organised with the ability to prioritise;
• Willing to travel to other company sites when required to provide in-person
support;
• A creative thinker with the ability to see new opportunities;
• A willingness to undertake further training and professional development;
• A confident and conscientious approach to work;
• The ability to document procedures; and
• The ability to adapt and learn effectively.
Knowledge required:
• Knowledge and experience with the following:
- PC building
- OS install
- Apple IOS
- Mobile Phone OS
- M365 applications and Administration
- Active Directory & Group Policy
- Printer fault fixing
- Windows 10 & 11
- Networking basics
- Remote access software and remote helpdesk support
Qualifications required:
• Five GCSE’s at grade A*-C / 9-4 or equivalent;
• A Level 2 Qualification in an IT related field or relevant industry experience; and
• Relevant qualification in I.T. support and helpdesk (desirable).
DBS check required: Yes (basic)
