Job Description
At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.
Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?
The Purpose:
The Insights and Analytics Manager will collaborate with the commercial, marketing, and operations teams across all Venue products. The role will directly support the Commercial Director, Venue and e-Commerce, and Head of Ticketing and Membership. Responsibilities will include, but may not be limited to, weekly, monthly, and ad-hoc reporting, data analysis and market research.
The ideal candidate will have excellent data visualisation and storytelling skills and be enthusiastic about sharing their insights.
The Role:
- To analyse data and produce insights and recommendations for business objectives and decision-making.
- To work with data related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
- To design and maintain standard reports, and create detailed analysis to evaluate the success of initiatives and help identify areas of improvement.
- To build and maintain suite of business intelligence dashboards and reports out of data warehouse and CRM and oversee their implementation and adoption across Venue.
- To create compelling and aesthetically pleasing data visualisations.
- Extract and transform data from data warehouse, CRM and third-party data tools as needed.
- To assist with Pricing Analytics and Revenue Forecasting
- To assist with market research related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
- To gather and present data for annual recaps and performance; measure ROI.
- To identify key insights from large data sets and develop presentations to communicate those analytical findings (trends, etc). powerfully.
- Identify and present on industry and organisational trends.
- To perform analysis to evaluate the success of initiatives and help identify future areas of improvement.
- Bring new ideas and thinking to the organisation.
The Person
- A degree in data science, business analytics or related and appropriate field
- Previous experience working in business intelligence role or as an analyst
- Understanding of or experience with professional sports teams, events or entertainment business or similar entities
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Powerpoint
- Experience in working with Tableau/Power BI and/or other data visualisation tools – Desirable
- Strong initiative and willingness
- Highly organised, detail-oriented
- Ability to think analytically and creatively
- Adaptability to environment involving several simultaneous projects – multitasking
- Strong problem-solving skills. Ability to understand and solve tasks with little supervision
- Experience with CRM platforms a plus
Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.
Manchester United Jobs
Despite a recent lull, Manchester United have earnt their right to be coined as the biggest football club in England. A period of dominance saw the Red Devils muscle their way into a selected conversation of elite European super-clubs. Such grew their brand exponentially throughout the world. Manchester United is the envy of most commercially, regardless of on-pitch performance.
Boasting a global community of over 1.1 billion people and 61 trophies won, it's clear to see why such envy emanates. Sir Alex Ferguson's fruitful siege on football on the continent moulded the club into what it is today. Now in the hands of former player Ole Gunnar Solskjær, plans are afoot to return Manchester United to their glory days. Perhaps this is the optimal time to embark on a career at Manchester United?
Although a monster in terms of churning out revenue, Manchester United seemingly does not pay its employees the national living wage. Irrespective of paying national minimum wage within their organisation, from nearly 200 reviews on Glassdoor, Manchester United have an 82% 'recommend careers at Manchester United to a friend' rating.
A club at the core of English football, backed by a fanatical worldwide reach, can also result in a recipe for career opportunities. The following highlights are benefits to a career at Manchester United, which we collated from former and current employees:
- Free meals on-shift
- Free onsite car parking
- Performance bonus
- 'End of season ball' for employees
- Official store discount
- Extra pay during public holidays
- Zero-hour contracts available for flexible working
- Opportunity to work at one of the most iconic sport's stadia in the world, and the eleventh largest football stadium in Europe.
Old Trafford's 75,000 strong capacity stands as the highest count in the Premier League, 13,000 more than Tottenham's new stadium. The hustle and bustle of matchday and the collective excitement from those of a United persuasion make careers at Manchester United, and Old Trafford in particular, highly appealing.