Ecommerce Coordinator

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: Full-time (1 year maternity cover)

Salary: Competitive

A new opportunity has arisen for an eCommerce coordinator to join Crystal Palace Football Club. With the recent launching of our new website and as we continue to elevate our E-commerce offering, this role will be vital in delivering an amazing customer experience, expanding our reach and supporting growth.  You will be proactive, hardworking and be used to working to tight deadlines whilst overseeing the day-to-day management and performance of the Ecommerce Store (shop.cpfc.co.uk), to plan and prepare product campaigns to maximise sales.

Responsibilities:

• Manage relationship with online store provider (RSS), ensuring that the site is functional, and improvements are made
• Be responsible for the day-to-day management and performance of the ecommerce store including:
  • Product insertion
  • Managing the home page
  • Ensuring listing accuracy and depth
  • Driving ecommerce promotional advertising in-line with retail campaigns
  • Monitoring sales performance alongside budget
  • Monitoring customer orders and returns quickly and accurately using the fully integrated order processing and stock management IT system
  • Managing sample product photoshoots and maintain product photography library
• Liaising with Marketing colleagues on product / campaign roadmap, ensuring product suite is maximised well in advance of key retail dates
• Inputting into best use of marketing budget spend – PPC, remarketing campaigns etc
• Delivering a strategy on how to grow ecommerce revenue working alongside our EPOS provider
• Working with licensed partners to ensure they work in-line with the clubs ecommerce strategy
• Other duties as directed by your line manager
• During peak periods/holiday cover you may be required to:
  • Check orders and dispatch details and end of day checks
  • Liaise with pickers
  • Answer customer queries via email and telephone regarding order queries and product information
  • Work in the warehouse when required
  • Other duties as directed by your line manager

Experience and Qualifications:

• At least a year of e-commerce or online marketing experience
• A strong understanding of the customer journey and getting the customer to the right information
• Excellent written communication skills
• Excellent time management, organisational and prioritisation skills
• Third level education in a relevant degree
• Detail orientated
• Enthusiastic and self motivated
• Highly commercial with strong  numerical and analytical skills
• Able to work to tight deadlines

What you'll get in return...

• Competitive salary
• Free complimentary match day ticket
• High level of responsibility from day one!

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.