Coordinator, Fan Engagement (Full-Time)

  • Chicago Fire FC
  • Chicago, IL, USA
  • 15 Mar, 2023
Full time Coordinator Community

Job Description

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997 and is Chicago’s ambassador to the global sport of soccer. The Club recently returned to Soldier Field as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the success of the Club in the coming years.
Some of the employee perks Chicago Fire Football Club offers to full-time employees include:
Paid Time Off
  • 3 weeks of Paid Time Off upon hire
  • Robust holiday calendar
  • 4 hours of Volunteer Time Off per month
Excellent Benefit Programs
  • Medical, Dental, Vision, Life, AD&D, Supplementary Life, Supplementary AD&D, Flexible, Spending Account & Pre-Tax Commuter Benefits 
  • 401k eligibility immediately upon hire with a 3% employer contribution rate
Paid Parental Leave
  • 14-16 weeks fully paid leave for employees giving birth and 8 weeks fully paid leave for committed partners & spouses – applicable to foster care & adoptive parents as well
Office Culture & Facilities
  • Full game room, happy hours & parties, employee recognition programs, and access to a full workout center and rooftop at our central office
Position Overview: 
Chicago Fire Football Club is seeking a passionate Fan Engagement Coordinator who enjoys creating unique opportunities to provide a SPARK to fans of all ages! This individual will work closely across all departments to successfully implement club initiatives, brand activations and exciting events. This position is a multifaceted, ever-changing, detail oriented, but most importantly innovative and forward thinking. The Fan Engagement Coordinator will successfully coordinate, plan, and execute major events that drive engagement on behalf of the club, while assisting the team as the liaison with clients, internal teams, and external stakeholders. 
Job Responsibilities:
  •  Assist in creating fun, unforgettable experiences with Chicago Fire FC for the community, fans, and the City of Chicago
  • Function as the primary resource for administrative needs including, but not limited to: creating registration/survey forms, setting up run of show documents and assisting with communication between internal departments to help facilitate event logistics
  • Provide support to club staff while planning, organizing, and managing event details on behalf of the club
  • Help develop and implement new events and creative approaches, while increasing revenue opportunities at existing events while additionally building a successful fan journey 
  • Book spaces, entertainers, labor personnel, and schedule speakers where necessary
  • Maintaining current industry and competitive landscape trends and regularly updating department with noteworthy opportunities
  • Assist with planning, onsite set-up, day-of liaison to all volunteers, vendors and staff, and event clean-up as requested
  • Provide a safe, clean and enjoyable environment by embracing fan feedback and finding solutions  
  • Promote and reward peers that demonstrate the Chicago Fire service standards
  • Coordinate with Soldier Field, SeatGeek Stadium, Chicago Fire FC and/or external stakeholders to execute matchday elements
  • Assist with the planning, setup, execution, and breakdown of activation items including tents, tables, games, etc.
  • Assist with overall supervision of part-time ambassador staff by scheduling time, deployment instructions, training, and orientation activities
  • Assists team with various administrative tasks and other duties as assigned
  • 2 to 3 years of fan engagement, events, sports and/or entertainment experience preferred
  • A bachelor’s degree in a relevant field
  • Must be able to commit to the Chicago Fire FC home match schedule
  • Attend preseason and in-season service and recognition training sessions
  • Must be active on your feet, remain engaged, and comfortable lifting up to 50 pounds
  • Must be fully vaccinated and boosted for COVID-19

Knowledge, Skills & Abilities
  • Must know logistics and have a strong understanding of the event curation process
  • Ability to organize tasks and schedules to ensure timely completion of all projects
  • Comfortable working with fans of all ages and responding to questions and complaints for a diverse and passionate fanbase
  • Detail-oriented and highly organized with the ability to simultaneously handle multiple tasks and adapt to change 
  • Maintain a positive attitude, personable, exciting, and informative mindset
  • Strong verbal communication skills, demonstrate flexibility and creative problem-solving skills
  • Ability to interact courteously and respectfully with supervisors, fellow club staff, volunteers, vendors and fans, clients, and sponsors
  • Ability to exercise sound judgment in emergency situations and to respond with appropriate action
  • Creative, forward thinker who is resourceful and can think outside the box
  • Willingness to learn in a fast-paced, performance-driven work environment
  • Familiarity with MLS a plus, but not necessarily required
Please note:
  • Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club. 
  • CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.   The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.  
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at to let us know the nature of your request and your contact information.

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Job Questions:

  1. Are you legally authorized to work in the United States?

  2. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

  3. Do you have reliable transportation to Soldier Field & SeatGeek Stadium?

  4. Are you able to work all 17 Fire home matches throughout the 2023 MLS season (evenings & weekends)?

  5. What does a great fan experience mean to you?

  6. What is an example of an event Chicago Fire FC should produce to further engagement with the club/sport?