Player Care Coordinator

  • Houston Dash
  • Houston, TX, USA
  • 14 Mar, 2023
Full time Coordinator Player Care/Liaison Officer

Job Description

Houston Dash is seeking candidates for a Player Care Coordinator. This individual will help coordinate and manage all Dash player and staff relocations, develop relationships with player and staff families, and ensure a smooth transition into Houston and while in market.
  • Act on behalf of the club as the main point of contact for all players for any off-field matters including but not limited to questions about transportation, housing, non-soccer activities, personal matters, etc.
  • Manage relocations and logistics for First Team players and staff into Houston, while in market, and during team travel.
  • Serve as the first point of contact and resource for families and partners of players and staff on all relocation and transition matters.
  • Ensure all NWSL requirements and protocols are followed for games, training sessions, and daily proceedings.
  • Enter and monitor player HR information and take certain action dependent upon that information.
  • Develop and implement a plan of social events for First Team players and staff.
  • Work closely with Front Office to ensure sponsorship opportunities are being utilized for First Team players and staff.
  • Be available to assist families while the team is traveling.
  • Provide operational support for team training and gameday experience.
  • Ensure player and first team staff families have a smooth gameday experience and manage family room.
  • Other duties as assigned.
  • Background and or experience working in administrative roles or within the sports industry
  • Bachelor’s Degree – preferred 
  • Professional soccer playing career experience – preferred
  • Bilingual: English/Spanish – preferred
  • Strong computer and administrative skills with demonstrated experience in Microsoft Office/Outlook products with a focus in Excel, Word, OneDrive, and PowerPoint
  • Working knowledge of office equipment (copier, scanner, fax machine, etc.)
  • This role requires a valid driver’s license and use of your own personal vehicle
  • Ability to travel and work non-traditional work hours.
  • Ability to work irregular hours as needed, as dictated by event schedules and project timetables. Due to the cyclical nature of the entertainment industry, employees may be required to work varying schedules to reflect the business needs of the team or facility.
  • High level of detail orientation, accuracy, and organization.
  • Proven ability to organize and prioritize tasks to meet deadlines, managing several projects simultaneously.
  • Ability to work independently and complete duties and projects with minimal direct supervision.
  • Acts with high levels of integrity and professionalism, with the ability to exercise discretion and good judgement.
  • This role requires a high level of trust and managing delicate and sensitive information.
  • A positive and strong customer service attitude and desire to assist others, as well as excellent written and oral communication skills.
  • Strong team philosophy: proven ability to work positively, collaboratively, and professionally with a team and across the organization.
  • Proactive and sense of urgency.
  • Flexible and positive approach to work.
  • Punctual and professional.
  • Strong work ethic and a desire to build a career in professional sports.
*We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Houston Dynamo FC has implemented a mandatory COVID-19 vaccination policy.  Please note that reasonable accommodations will be considered if you have a qualifying medical condition that is a contraindication to vaccination or you object to vaccination on the basis of sincerely held religious beliefs and practices.

Job Questions:

  1. Are you legally authorized to work in the U.S.?