Job Description
We are looking for a Fan Services Advisor to provide our supporters and customers the very best user experience possible across all of our product offerings and channels, ensuring the provision of all-round excellent customer service.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Service supporters and customers across multiple channels including over the phone, on email, and in our box offices.
- Help service users with a variety of needs across different areas including ticketing, membership, e-commerce, and disability support.
- Become an expert in all of our ticketing and membership products and services.
- Work collaboratively across a large cross-functional, multi-discipline team to deliver a world-class service experience for all of our supporters.
- Provide wider operational support where required including some match days and events.
What we are looking for
- Customer service experience is essential, with experience of speaking with customers on the phone and on email.
- Must have a passion for delivering world-class customer service.
- Excellent communication skills, both written and verbal.
- Must be digitally proficient and confident with applications such as Microsoft Office.
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Discounted Arsenal season tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
