Steward Training and Recruitment Manager

  • Arsenal FC
  • London, UK
  • 08 Mar, 2023
Full time Leadership & Management Premier League

Job Description

We are looking for a Steward Training and Recruitment Manager to develop and deliver effective and inclusive recruitment, selection, and onboarding of our casual Stewards, centred around our club values and brand.

In this role you’ll be responsible for ensuring our Stewards are engaged and highly effective in their roles as brand ambassadors and deliver a customer focused service to our supporters.


Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).


Your day-to-day

  • Develop and deliver a robust recruitment process for our casual stewarding workforce which promotes a culture of shared core values, reflects our brand, and ensures a great candidate experience.
  • Create and maintain efficient, inclusive, and engaging Steward assessment centres, centred around our values and behaviours, ensuring we attract and engage with a diverse and high calibre pool of individuals.
  • Develop and deliver a training provision built on principles of inclusivity, our values, and our brand, ensuring our casual Steward workforce are aligned with our values and understand their individual contribution to the brand.
  • Promote a flexible and blended approach to training that accommodates different learning styles, ensuring all training content and development initiatives resonate across our diverse casual workforce.
  • Manage the end-to-end Spectator Safety Qualification process.
  • Contribute to our EDI ambitions by driving, promoting, and raising visibility of our diversity and inclusion ambitions in all interactions and training initiatives.



What we are looking for

  • A recognised training and development qualification.
  • Strong training management skills with a proven track record in the successful design and delivery of innovative training courses.
  • A clear and concise communicator with the insight and ability to tailor messages according to the audience.
  • Knowledge of National Vocational Qualifications (NVQ) training principles, practises, and processes in a busy, pro-active environment.
  • A strong, respectful team focus and a practical, ‘hands on’ approach to mentoring and coaching.
  • An agile approach to working, rooted in continuous improvement looking to always move forward.

Why choose us 

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme
  • Generous holiday allowance which increases with your length of service
  • Great internal learning and development programmes
  • A flexible hybrid working model
  • Discounted Arsenal season tickets
  • A competitive health and wellbeing benefits package
  • A leading Employee Assistance Programme
  • Great discounts with some of our Partners



Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 


Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.