Job Description
Job information
Division / Unit: Services / Travel, Accommodation & Conferences
Contract type: Fixed Term
Start date: 01.08.2023
End date: 31.01.2024
Location: Nyon
Main goal
Making accommodation and meeting arrangements for UEFA events, paying constant attention to the service
offered, guest experience and cost effectiveness, with a resolutely solution-oriented attitude.
Key responsibilities
Main responsibilities:
- Ensuring the delivery of high-quality services in line with UEFA standards and clients’ expectations;
- Monitoring costs related to meetings and events;
- Ensuring that UEFA policies are implemented as applicable;
- Ensuring a proper handover for the next intern (‘train the trainee’ concept).
Main activities:
- Assisting with the reservation of accommodation and meeting facilities, and arrangements for technical equipment, catering and transport;
- Ensuring smooth communication and coordination with different UEFA divisions/units and external partners/suppliers;
- Listening to and anticipating clients’ needs, seeking out relevant information;
- Maintaining a professional relationship with UEFA partners and suppliers, including hotels, restaurants, etc., and negotiating professionally with them;
- Assisting with the processing of invoices from partners and suppliers;
- Supporting the Travel, Accommodation & Conferences Unit with its general administration (statistics, correspondence, etc.);
- Supporting the realisation of one or more internal projects;
- Helping colleagues to organise other events as required.
Profile
Education:
- Hotel/tourism school or equivalent
Languages:
- English / Proficient
- French / Proficient
Additional requirements:
- MS Office / Advanced
- Good organisational skills
- Good understanding of the hotel industry
- Good writing skills
- Service-minded and solution-oriented
- Proven ability to work in a team (internally and/or across units)
- Ability to communicate easily with different cultures and clients
- Ability to efficiently prioritise, schedule and manage daily tasks
- Ability to manage stress
- Motivated
