Customer Success Analyst - French speaking (Remote - UK)

About Us:

StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams, media and gambling companies, and has grown into a global multi-sports data and analytics SAAS provider.

StatsBomb are well known in the sports analytics industry for providing unique insights into the game of football and have developed a strong brand synonymous with highest quality and accuracy of data coupled with excellent customer service and support.

We have grown from our initial founder team of 3 at the start of 2017 to over 800 employees based in Europe, the US and Egypt, and are continuing to expand our operation as we build out our product portfolio and customer base.

Our core products are data and analytics tools, with a tech stack that includes computer vision, machine learning, stream processing, and web-based dataviz. We also have a growing consultancy service that allows customers to have additional access to our expertise and insight. From our origins as a blog pre 2017, StatsBomb have always had a strong foothold in the football analytics community and education remains a constant feature of both our products and our customer support ethos.

StatsBomb is an inspiring place to work. Our vision is clear - to be the world's leading sports data company - and we have a driven and dedicated leadership team to get us there, including the original founders, and headed up by CEO Ted Knutson. Our culture is open, honest, transparent, supportive and driven. Our employees are dedicated, motivated and genuinely love their work as well as the people they work with.

About The Role

At StatsBomb we are at the cutting edge of various aspects of the data analytics industry, however our Customer Success team is a truly unique offering within the industry. The StatsBomb Customer Success team manages and maintains the relationship with our customers within the football, gambling and media industries by offering detailed product demos, providing tools to manage the raw data, creating custom queries and reports and more. Our aim is to help our customers get more from our data, whether they are analysts, Sporting Directors, pundits/commentators, content creators or data scientists. A good customer success practitioner needs to be part consultant, part project manager, part product expert, part account manager and crucially for StatsBomb, an industry expert.

The majority of the work is done online, in the form of written emails or providing customers with reports as well as code - often creating new bespoke analysis either in R or Python depending on the customers internal set up. We also have a number of video calls with our customers and occasional face to face visits.

We are looking for an energetic and ambitious French speaking Customer Success Analyst to join our growing team. We are looking for someone who loves to scrutinize data to solve problems, who has experience with football data and with excellent communication skills. The ideal candidate will have advanced French language skills and will have impeccable written and spoken English skills.

The role is full time (38 hours) and can be flexible to suit your location/time zone and preferred ways of working. You should expect to be hands on from the beginning. You will be part of the Customer Success team who aim to provide the best customer service in the industry. You will be expected to fulfill some shifts during evenings and weekends - usually about 2 weekend days per month. You will be compensated at 1.5x per hour for all out of hours work that falls outside of your normal working week.

The career opportunities at StatsBomb are unlimited. Within the Customer Success team you will be working with our Data Scientists, Engineers and Product Owners, Marketing and Sales and there is flexibility to specialize in areas that interest you. We are keen to ensure that this role has growth opportunities and space for individuals to follow their areas of passion whilst also providing great value to our customers.

Job Responsibilities

• Assist our customers and partners with setting up and using the products and services
• Teach and demonstrate our products and services and assist in creating presentations and training 
• Respond to customer queries ranging from basic questions to advanced problem solving
• Managing a subset of our customer base, ensuring they have everything they need to get the best out of StatsBomb Data and Analytics.
• Responsible for customer renewals and upsells, establishing clear retention goals.
• Creating bespoke reports and solutions for customers depending on their analysis needs
• Updating customer information within our CRM to ensure one source of truth for all communication with our customers
• Creating content and processes for our customer knowledge base in order to ensure that all bespoke reporting can scale and be used by all our customers as we grow
• Helping customers use our API’s - showing them how to download, store and manipulate data using Python and R programming languages
  
  
  

Your technical skills:

Essential: 

• Confident interpersonal and written communication skills in English and French
• Understanding Football / Soccer both generally and using data
• Ability to solve problems on your own as well as in a team environment
• A customer first mindset
• Organized individual who can manage their time effectively
• An eternal student who wants to continually learn and improve
• A positive and optimistic attitude, with a love for football and great enthusiasm for the game
• Relevant qualifications and previous experience working in professional football are desirable but not essential

Desirable:

• Experience using Tableau/Power BI
• Previous experience using StatsBomb Data 
• Python and / or R programming languages
• Experience within a Customer Success Team
• Written and verbal communication skills in German would be a plus

Your background:

• Experience working with Football Data
• Educated to degree level 
• A passion for Football / Soccer
• Proven ability to excel in a fast paced environment
• Experience of Customer Success in a SAAS based industry

Salary: £ 25-35K PA depending on experience plus a competitive stock option package.

Our process:

• An interview with someone from the Customer Success Team and HR plus a background check
• An interview with 2 Customer Success Team members
• A short task to check football / data analytics knowledge and approach to solving data queries
• A final interview with at least one member of the senior management team

StatsBomb is an inspiring place to work. If you think you have the passion, drive and talent to join our exciting and fast paced team, we’d love to hear from you!

In return, we offer the following:

• Excellent career development opportunities
• The opportunity to work with smart and dedicated colleagues, working towards a shared vision
• A collaborative and diverse team environment
• Remote and flexible working as well as inclusive wellbeing benefits
• Team social activities
• Competitive salaries and commission
• Out of Hour compensation
• Competitive stock option package for all employees
• Competitive holiday allowance:
  • 25 days holiday,
  • 1 wellbeing day per quarter,
  • 1 day off on your birthday,
  • possibility to buy and sell holidays
• Equal maternity and paternity provision (20 weeks)

Below are some testimonials from our colleagues...

With excellent career development opportunities and a collaborative and diverse team environment, StatsBomb is an inspiring place to work - as described below by some of our colleagues….

“It is a class place to be and the people are phenomenal. I feel so lucky to spend everyday working with amazing technology, on fascinating projects, as part of the most entertaining industry in the world. StatsBomb is one of those places where the company’s focus is so exciting that you want to be a part of it...some projects are totally confidential and game changing in the industry which is thrilling to be part of.  Everyday I work in collaboration with industry leaders and learn from experts pushing the boundaries of computer vision, data science and sporting analysis. I have worked in all environments from global investment banking to growing startups and the culture here is like nothing I've seen. We recruit from different cultures all around the world who feel like distant cousins - events like our conference are like a wedding party that brings everyone together!” - Chris, Senior Tech Engineer

“StatsBomb is such a fun and exciting company to work for. Working with, and learning from, diverse and intelligent colleagues in such a supportive and friendly atmosphere is amazing.” - Corinne, Project Manager