StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams, media and gambling companies, and has grown into a global multi-sports data and analytics SAAS provider.
StatsBomb are well known in the sports analytics industry for providing unique insights into the game of football and have developed a strong brand synonymous with highest quality and accuracy of data coupled with excellent customer service and support.
We have grown from our initial founder team of 3 at the start of 2017 to over 800 employees based in Europe, the US and Egypt, and are continuing to expand our operation as we build out our product portfolio and customer base.
Our core products are data and analytics tools, with a tech stack that includes computer vision, machine learning, stream processing, and web-based dataviz. We also have a growing consultancy service that allows customers to have additional access to our expertise and insight. From our origins as a blog pre 2017, StatsBomb have always had a strong foothold in the football analytics community and education remains a constant feature of both our products and our customer support ethos.
StatsBomb is an inspiring place to work. Our vision is clear - to be the world's leading sports data company - and we have a driven and dedicated leadership team to get us there, including the original founders, and headed up by CEO Ted Knutson. Our culture is open, honest, transparent, supportive and driven. Our employees are dedicated, motivated and genuinely love their work as well as the people they work with.
About The Role
At StatsBomb we are at the cutting edge of various aspects of the data analytics industry, however our Customer Success team is a truly unique offering within the industry. The StatsBomb Customer Success team manages and maintains the relationship with our customers within the football, gambling and media industries by offering detailed product demos, providing tools to manage the raw data, creating custom queries and reports and more. Our aim is to help our customers get more from our data, whether they are analysts, Sporting Directors, pundits/commentators, content creators or data scientists. A good customer success practitioner needs to be part consultant, part project manager, part product expert, part account manager and crucially for StatsBomb, an industry expert.
The majority of the work is done online, in the form of written emails or providing customers with reports as well as code - often creating new bespoke analysis either in R or Python depending on the customers internal set up. We also have a number of video calls with our customers and occasional face to face visits.
We are looking for an energetic and ambitious French speaking Customer Success Analyst to join our growing team. We are looking for someone who loves to scrutinize data to solve problems, who has experience with football data and with excellent communication skills. The ideal candidate will have advanced French language skills and will have impeccable written and spoken English skills.
The role is full time (38 hours) and can be flexible to suit your location/time zone and preferred ways of working. You should expect to be hands on from the beginning. You will be part of the Customer Success team who aim to provide the best customer service in the industry. You will be expected to fulfill some shifts during evenings and weekends - usually about 2 weekend days per month. You will be compensated at 1.5x per hour for all out of hours work that falls outside of your normal working week.
The career opportunities at StatsBomb are unlimited. Within the Customer Success team you will be working with our Data Scientists, Engineers and Product Owners, Marketing and Sales and there is flexibility to specialize in areas that interest you. We are keen to ensure that this role has growth opportunities and space for individuals to follow their areas of passion whilst also providing great value to our customers.
Your technical skills:
Salary: £ 25-35K PA depending on experience plus a competitive stock option package.
StatsBomb is an inspiring place to work. If you think you have the passion, drive and talent to join our exciting and fast paced team, we’d love to hear from you!
In return, we offer the following:
Below are some testimonials from our colleagues...
With excellent career development opportunities and a collaborative and diverse team environment, StatsBomb is an inspiring place to work - as described below by some of our colleagues….
“It is a class place to be and the people are phenomenal. I feel so lucky to spend everyday working with amazing technology, on fascinating projects, as part of the most entertaining industry in the world. StatsBomb is one of those places where the company’s focus is so exciting that you want to be a part of it...some projects are totally confidential and game changing in the industry which is thrilling to be part of. Everyday I work in collaboration with industry leaders and learn from experts pushing the boundaries of computer vision, data science and sporting analysis. I have worked in all environments from global investment banking to growing startups and the culture here is like nothing I've seen. We recruit from different cultures all around the world who feel like distant cousins - events like our conference are like a wedding party that brings everyone together!” - Chris, Senior Tech Engineer
“StatsBomb is such a fun and exciting company to work for. Working with, and learning from, diverse and intelligent colleagues in such a supportive and friendly atmosphere is amazing.” - Corinne, Project Manager