WHAT'S YOUR NEW ROLE ABOUT?
Must have
· Total 3-5 years of experience as Salesforce Admin, 2 years in Service Cloud
· Deep understanding of standard objects and OOB features of Salesforce Service Cloud
· Data migration and data migration tools like Data loader, Workbench
· Excellent hands-on Salesforce configuration knowledge including User management, profiles, permissions and roles setup, process automation with flows, workflows, etc
· Salesforce lightning record pages and apps setup and management
· Strong English communication and stakeholder management skills
· Knowledge of best practices on Salesforce and up-to-date on all relevant developments on the Salesforce platform
· Required Certification : Admin
Good to have
· Knowledge of Salesforce SSO Setup, Salesforce Knowledge management
· Advanced Admin Certification
· CI/CD tool knowledge