Ticket Sales & Service Director

  • United Soccer League
  • West Coast, USA
  • 18 Nov, 2020
Full time Leadership & Management Sales Ticketing

Job Description

 Overview of the United Soccer League (USL)
The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership.

 Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 60 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America. 
 
Position Purpose
The Director of Ticket Sales & Service is responsible for the oversight and direction of ticket packages, yearly suite leases, and advertising sales; as well as the execution and service of all team accounts.  
 
Responsibilities: 
  • Manage assigned group of employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Ensure staffing requirements are met and proper work assignments are maintained
  • Manage the day-to-day operations of assigned departments
  • Set team and individual sales goals, monitor daily, weekly and monthly results
  • Research, develop and manage a list of potential new partners 
  • Build and foster relationships with past, current and potential new clients
  • Network and build relationships in and around the surrounding region
  • Make sales calls to area organizations and follow up as necessary
  • Create and develop comprehensive proposals and presentations to meet clients’ objectives
  • Proactively create opportunities for new business with existing customers
  • Develop annual budgets for all outbound sales revenue areas
  • Responsible for the short and long-term sales objectives and action plans, sales goals and oversees the effectiveness of those plans toward meeting the overall goals
  • Assist in the development and implementation of season ticket sales plans designed to meet annual goals
  • Develop policies and procedures for the ticket and group sales executives 
  • Set appointments, show seats, and give facility tours with the intent to close business
  • Represent the organization at in-house facility events and off-site community events promoting ticket sales and the organization
  • Maintain records of all customers and prospects by utilizing CRM tool
  • Coordinate with other departments to organize and implement large theme nights
  • Work diligently to build and strengthen relationships with corporate partners, the media, the fans and the community
  • Enhance and generate revenue through ticket package and group sales
  • Responsible for servicing and customer retention, directing the implementation of sponsorships and contract fulfillment, and providing excellent customer service and care to all customers and prospects
  • Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets and community relations departments
  • Execute group contracts and deliver tickets to group customers
  • Other duties may be assigned
 
Game Day Responsibilities: 
  • Oversee the Corporate Sales department 
  • Manage suites and related areas
  • Assist with client and fan entertainment as needed
  • Assist with promotional execution as needed
  • Assist other departments when necessary
 
Knowledge and Skill Requirements:
  • Bachelor’s degree in Sports Marketing, Marketing or related field preferred
  • At least three years prior sales and/or ticket office experience preferred
  • At least three years of sports sales experience preferred 
  • At least two years of prior management and leadership experience preferred
  • At least two years of negotiating contracts
  • At least two years of managing budgets
  • Prior experience with ticketing software preferred
  • Excellent customer service skills
  • Ability to solve problems quickly
  • Attention to detail
  • Ability to prioritize and manage multiple projects
  • Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Adobe Suite, Internet and database programs
  • Valid driver’s license and ability to drive for organizational business
  • Ability and willingness to work varied and long hours including nights, weekends, and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.