Ticketing Representative

SUMMARY:

Ticketing Representatives will assist with all aspects of event day ticket operations at CITYPARK Ticket Office. CITYPARK will be hosting between 40-50 ticketed events throughout the year and this position(s) will play a critical role in customer experience by providing the highest level of customer service, resolution of ticket issues and interacting with fans to ensure the smoothest ticketing experience possible. This role reports to the Manager, Ticket Operations.

ABOUT ST. LOUIS CITY SC:

Major League Soccer's (MLS) first majority female-owned and female-lead organization has its sights set on launching for the 2023 MLS season. The 100 percent St. Louis based owners are committed to becoming an exceptional club and neighbor and a symbol for the future of our city and region.

St. Louis CITY SC will play in a brand new, state-of-the-art soccer stadium to be built on approximately 30 acres in downtown St. Louis, Missouri. The open-air stadium's seating capacity will be about 22,500. Included with the build of the stadium will be the team Administrative Offices and Training Facility immediately adjacent to the stadium in Downtown West St. Louis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and solve issues/errors concerning ticket management, mobile app, and scanning.
• Box office duties on match days and other arena events; providing excellent customer service and box office needs and tasks for all MLS and non-MLS ticketed events at CITYPARK.
• Provides in-person customer service for tickets, seating, and stadium inquiries.
• Utilizes ticketing database, SeatGeek, to support necessary ticket sales, service, and operations.
• Assists ticket holders requiring accessible seating on event days.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITY:

• Must maintain professional behavior and appearance.
• Must have good decision-making skills, solid judgment, and interpersonal effectiveness.
• Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.
• Must have an interest and ability in serving others as one of the primary functions of their job.
• Must possess effective communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
• Must be able to identify problems, their sources, and their potential solutions.
• Must be able to maintain a positive and professional attitude while handling difficult situations.
• Ability to react appropriately in emergency and high-stress situations.
• Able to work long and flexible hours, including holidays, weekends, and all events as needed.
• Maintain regular and reliable attendance.

EDUCATION AND EXPERIENCE:

• High school degree or equivalent.
• Box Office and/or SeatGeek experience is a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
• The employee will be sitting in an indoor/outdoor facility the majority of the time and may be exposed to outdoor weather conditions.
• The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk, hear, stand, and walk. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• This position requires the ability to work extended hours, weekends, and holidays.

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.