To assist the shop management team to deliver sales and profit through excellent operational, sales focus and excellent customer service on a day to day basis in the retail shops.
- High customer service levels within retail store, ensuring best in class experiences for all visitors
- Assist with daily sales budgets to ensure daily targets are achieved in the retail shop.
- Maintain agreed floor layouts, trading densities and standards of merchandising to maximize sales and profit
- Assist in the implementation of all operational procedures including stock accuracy management and EPOS management.
- Thinks ahead, generates innovative ideas
- Values & respects others, builds relationships, collaborates
- Gets things done, delivers to highest of standards, takes responsibility
- Flexible approach to working hours
- Able to work in pressurized environments and in a calm and effective manner
- Use your own initiative when called upon
- Enjoys working individually or part of a large team when required
- Work unsupervised for periods of time.
Skills & Experience
- A background within the retail industry, with experience in event retailing or working in a busy retail environment
- Working knowledge of Retail systems
- Demonstrable ability to carry out detailed tasks with minimal direction or supervision
- Proven skills in inspiring, influencing and working within a large workforce
- Proven success and awareness within employee relations and equality and diversity
- Demonstrable ability to make quick decisions in a fast-paced environment
- Proven track record of raising standards and overseeing the delivery of exceptional customer experiences
Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in standard background and DBS checks.
Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, ethnic and national origins, religion or belief, or sexual orientation.