Event-Day Safety Steward - Casual

Job Summary

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with an estimated 615.5 million global followers.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes

The Club is seeking a variety of staff to help deliver a world class Event-Day experience in our new stadium. We have created a sport and leisure destination for London with a multi­ use stadium capable of staging major sporting and non-sporting events, including NFL, rugby and concerts, as well as Tottenham Hotspur matches. Our world-class Conference & Events facilities also provide the perfect location for businesses and organisations from around the world to showcase their work to the UK's capital city.

With many events planned all year round at our new home, you will find yourself working a varied role that is dictated by customer and operational needs. Working as part of a team, you will fill important safety, security and service positions within the ground's premium areas and play a crucial part in Europe's newest stadium.

Thought the Club's stadium induction process you will gain a solid understanding of how key areas of the stadium operate and how to deliver information to guests while carrying out crowd safety measures to maintain a safe environment for guests to enjoy events.

Our Event Stewards show a level of commitment that ensure they can success in this customer facing role and act in line with the Club's own standards and values, Dare, Respect Drive. The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring toward others and problem solving.

If you are successful in your application and you have applied by the 31st of the month you can expect to hear from the recruitment team by the 16^th of the following month with regards to an assessment centre invite.

Key Responsibilities

• Provide outstanding customer service as a representative of the club.

• Give accurate and helpful venue information, being knowledgeable about your area of work.
• Investigate and report crowd problems and assist with crowd management processes.
• Greeting guests
• Carry out pre event checks and attend briefings
• Promote a high level of guest integration and service
• Monitor and direct crowds and queue management {which may include issuing verbal instructions confidently)
• Checking tickets and welcoming visitors.
• Enforce stadium regulations.
• Respond to incidents (may be needed to write follow-up report as required).
• Hold static positions to ensure safety of supporters and staff.
• Maintain a clean, productive and safe working area.

Personal Attributes

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility
• Generate innovative ideas and strive to deliver the highest standard of service as possible.
• Value and respect others: building relationships and working well within a team environment.
• Be customer focused in aII that you do, putting the supporters first.
• Thoughtful and understanding; be sensitive to the needs of others.
• Alert - be attentive and observant able to make decisions quickly and adapting to situations.
• Be proactive - think ahead rather than simply reacting in the moment.
• Able to work independently, showing initiative and taking responsibility, think logically.
• Reliable - be able to commit to over 70% of all event days and to be punctual.
• Passionate: taking great pride and enthusiasm in your work.
• Fantastic personal skills - good communicator: friendly, approachable, positive attitude.
• Be flexible - able to perform a variety of roles in different settings throughout the stadium and surrounding areas.

Skills & Experience

We welcome interest from anyone with experience in a customer-led role where you continually go above and beyond to offer the customer the very best service, be that within a football environment or any of the capital's leading events venues, tourist attractions, hotels or restaurants, we would like to hear from you.

All positions are subject to a DBS check at Standard Level in accordance with FA guidelines.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

Closing: 03 Feb 2023