Club Services Internship

  • United Soccer League
  • Tampa, FL, USA
  • 07 Nov, 2020
Intern Academy Stadia & Operations

Job Description

Overview of the United Soccer League (USL)
The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership.

Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 60 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America. 
 
Program Purpose
Under the direction and guidance of USL Executives and Leaders (mentors), the USL Work Experience Program (UWEP) provides students with the unique opportunity to gain practical sport management experience in a professional sports league setting.  By working on various strategic projects and initiatives, UWEP participants will gain hands on experience with league staff as well as its member teams.

Participants are tasked with and responsible for working within a specialized department but will interact with all league departments across the organization including: business development, club services, digital, strategy and more, with the ultimate goal of providing well-rounded practical work experience in sports to students.
 
Position Purpose
Under the direction of the Club Services team, the Club Services UWEP supports the Club Services department by assisting with the generation and analysis of numerous reports that have a direct impact on overall league and team revenue.  The Participant will assume an integral role in the reporting and analysis of club ticket sales and corporate sales.   
 
Duties and Responsibilities
Specific duties include, but are not limited to:
  • Revenue Database Management: Collection and implementation of all ticket and corporate sales revenue data with comparison of team information through the portal system and excel spreadsheets
  • Secret Shopper Audits: Provide phone calls to teams discussing the purchase of specific packages and promotions with the intention to audit how teams go through a call to promote and sell tickets and services 
  • Conference Calls: Assist on all sales generation conference calls with the league, create new tasks and topics for the teams to discuss and note preparation during the call for minutes and recap 
  • 1-on-1 Monthly Calls: Participate on monthly phone calls with Directors of revenue generation throughout the league
  • Research: Create spreadsheets of revenue generation information and league best practices including; ticket sale and corporate sale best practices
 
Qualifications
  • Participants must be working towards a bachelor’s or master’s degree in related field and/or training and must certify that they are able to receive college credit from an accredited college or university for their participation.
  • With the UWEP program being remote this semester, participants must have access to a computer or laptop with reliable internet connection. 
  • Solid computer skills and proficiency with MS Word, Excel, PowerPoint are a must.
  • Strong analytic skills and ability to work proficiently within MS Excel are necessary. 
  • Excellent verbal communication skills are required.
  • Positive attitude and strong work ethic a must. Must have a “team-first” mentality with an eagerness to learn.
  • Should be extremely organized and detail oriented, with a focus on quality and consistency.
  • Ability to work under fluid deadlines and complete tasks in a timely and efficient manner.
  • Knowledge of sports/soccer is preferred, but not required.
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.