Security Operations Manager

  • Leicester City Football Club
  • Leicester, UK
  • 15 Sep, 2022
Full time Leadership & Management Premier League Stadia & Operations

Job Description

Leicester City Football Club is excited to be recruiting for a Security Operations Manager, who will be responsible and accountable for ensuring that the Club’s facilities are safe and secure whilst delivering an industry leading welcome to all Club staff, visitors, guests and contractors.

The Security Operations Manager will lead, engage and develop teams based across the Club’s sites at King Power Stadium, Belvoir Drive Training Ground and LCFC Training Ground in Seagrave, and through them will deliver a security service that is exceptional, consistent and responsive whilst ensuring all legal and regulatory requirements are valid and achieved.

This role will require night and weekend working, to support the training and development of the team, but is not anticipated to require regular night working. The successful candidate will need to be flexible with their base of work, spending time at all LCFC sites where necessary to support each team.

Who We’re Looking For

The ideal candidate will have previously worked in senior leadership roles within security, be comfortable with a dynamic and fast-paced working environment, and have demonstrable experience of strategising, implementing and continuously improving operating procedures that address any site vulnerabilities or weaknesses that have been identified.

The Security Operations Manager will provide clear and effective management of the security teams across LCFC sites, supporting and developing Security Supervisors and Security Officers in the cultivation of a highly efficient, well-trained and knowledgeable team.

Specification – Key Skills, Competencies & Responsibilities:

  • Managing the 24/7 deployment of the Security Teams under the remit of the postholder, ensuring the appropriate staffing levels are required to maintain the safety and security of the Club’s facilities
  • People management activity associated with line managing a team – e.g. conducting daily briefings, coaching and developing the team and conducting one-to-ones, arranging deployment schedules and ensuring staff are communicated with
  • Ensuring that a high standard of customer service is consistently delivered by the team whilst ensuring the safety and security of the players, staff, visitors and guests
  • Supporting the development and implementation of the LCFC Incident Management Plan
  • Implementing and reviewing policies and documentation, ensuring effective communication and training where required, in areas such as search and response, first aid and liaison with emergency services
  • Establishing cooperative and effective working relationships with internal and external stakeholders to provide seamless daily operation of the Club’s facilities
  • Managing the car parking arrangements and establish scenarios that best serve the Club’s activities on any given day
  • Operating and maintaining a well-audited, accessible and responsive key management service across the sites
  • In conjunction with the Club’s Health and Safety Manager, ensuring that life safety systems are regularly tested reviewed and practiced across all Club venues
  • Acting as a Club ambassador for occasional high-profile visitors
  • Maintaining the utmost integrity, discretion and privacy with all Club business
  • Available to work five days in every seven to fit around operational needs
  • Able to travel and work flexibly across multiple sites

 About The Club

Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit and family for which the Foxes are renowned for.

Formed in 1884, the Club has been in the Premier League since 2014 when the Foxes were promoted as Championship winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and the Foxes went on to reach the quarter finals of the competition.  The Club continues to build on that success and celebrated lifting the prestigious FA Cup in May 2021.

Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays.  Meanwhile, investment in the Club continues, with the 2021 opening of a new state-of-the-art training ground in north Leicestershire.

Benefits Package 

Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days’ annual leave including bank holidays.

Contract Type – Permanent
Hours Per Week 
 37.5

Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

A shortlist of suitable applicants will be compiled shortly after the closing date of Sunday 2 October 2022, with successful candidates being contacted about the interview process.